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Mobile version navigation on the product (left/ right) doesn’t work

This topic has 6 replies, 4 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

movileanu

Participant

October 10, 2024 at 20:25

Hi,

on the mobile version, single product page, the navigation on the product (left/ right) doesn’t work.

Thank you

Please, contact administrator
for this information.

#418204 Copied

5 Answers

Rose Tyler

Support staff

October 11, 2024 at 07:10

Hello,

Thank you for reaching out to us.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

#418237 Copied

movileanu

Participant

October 12, 2024 at 15:01

Hi, thank you,

the problem still exists: Product navigation in the single product page isn’t working either on desktop or mobile. Galery images aren’t working either on click. Please check

I’ve dezinstalled non critical plugins.
We don’t have a cache plugin.
I don’t know where can i disable CDN on the website.

Thank you

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#418400 Copied

Luca Rossi

Support staff

October 14, 2024 at 11:05

Dear @movileanu,

We hope this message finds you well.

We would like to inform you that we have successfully identified the issue on our end. It appears that a missing JavaScript library was causing the problem. As a temporary solution, we have installed the Elementor plugin, and the gallery is now functioning as expected.

Could you kindly verify if everything is working correctly on your side?

Please note that this issue is expected to be permanently resolved in upcoming updates.

Thank you for your understanding and cooperation.

Best regards,
8Theme Team

#418553 Copied

movileanu

Participant

October 14, 2024 at 12:24

It works, all good, thank you so much.

Have a great day!

#418578 Copied

Andrew Mitchell

Support staff

October 14, 2024 at 12:24

Dear movileanu,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

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The issue related to '‘Mobile version navigation on the product (left/ right) doesn’t work’' has been successfully resolved, and the topic is now closed for further responses

Mobile version navigation on the product (left/ right) doesn’t work

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