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Mobile view - by ycs7a - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 7 years, 11 months ago ago by Eva Kemp

ycs7a

Participant

December 13, 2016 at 14:30

How can I ensure that the default mobile view of my Royal Theme is displayed on the is the Royal Theme Mobile View?

Now there is a different mobile view of my website

Thank you

Please, contact administrator
for this information.

#148869 Copied

9 Answers

Eva Kemp

Support staff

December 13, 2016 at 20:33

Hello,

Sorry, but your question is unclear.
As I see your site is shown fine on mobile.
Please clarify with more details.

Regards,
Eva Kemp.

#148950 Copied

ycs7a

Participant

December 14, 2016 at 10:02

The mobile view of Royal does not show when I use my actual phone (iPhone 4s or any other device) to my website.

See the following images:

https://www.dropbox.com/s/ad14k2brty8jz04/image1.PNG?dl=0
https://www.dropbox.com/s/hj6nx0x2jisxsd3/image3.PNG?dl=0

I want to send out a newsletter and seeing as everyone uses their cellphone nowadays, the mobile view must be to the new Royal theme version of my website.

Please, contact administrator
for this information.

#149004 Copied

Eva Kemp

Support staff

December 14, 2016 at 18:38

Hello,

This is what I see on mobile http://prntscr.com/djevrk and this layout is correct, only slider needs to be fixed (change its sizes in Revolution Slider settings).

Regards,
Eva Kemp.

#149087 Copied

ycs7a

Participant

December 14, 2016 at 20:24

Thank you Eva.

I have difficulties in doing this: the issue is that I can’t get the right view on the mobile, since the slider keeps getting the woman’s back rather than here full face and body together with the ring in the middle. Do you know which settings I should use?

#149112 Copied

ycs7a

Participant

December 14, 2016 at 20:28

Sorry, this comment should be in the topic ‘Slider Revolution Default Ecommerce theme’. You may delete this comment. A new reply to this topic ‘Mobile View’ will be added now.

#149114 Copied

ycs7a

Participant

December 14, 2016 at 20:29

I still see the old Mobile View. And I have tested it with different devices. Would it be possible to look into my wp-admin and see what can be changed to get the Royal Theme mobile view?

#149117 Copied

Eva Kemp

Support staff

December 14, 2016 at 21:22

Hello,

Sorry, but I still can’t replicate the issue on mobile http://storage2.static.itmages.com/i/16/1214/h_1481746918_8987237_04e1f85145.jpeg .
I can’t even see such logo as you showed on your screenshot.
Please try to clear browser cache on your mobile device or check in other browser.

Regards,
Eva Kemp.

#149135 Copied

ycs7a

Participant

December 15, 2016 at 15:18

Many thanks Eva, the issue has been resolved. You’ve been very kind in your assistance.

#149194 Copied

Eva Kemp

Support staff

December 15, 2016 at 18:56

Hello,

You’re welcome.
Thank you for your feedback.

Regards,
Eva Kemp.

#149221 Copied
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