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Mobile view Hamburger menu as well as Search function in Mobile panel not working

This topic has 8 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

Rowan Keizer

Participant

October 14, 2024 at 19:44

Good day;

Please can you help, the menu in mobile menu does not work when clicking on it.
Also, the search button at bottom of page (Mobile panel) does not work either?

#418669 Copied Theme version: 9.4.2

7 Answers

Tony Rodriguez

Support staff

October 15, 2024 at 08:59

Hello, @Rowan Keizer,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly clear your browser cache and revisit your website to verify the changes.

As part of the resolution, we have deactivated the “WP-Optimize – Clean, Compress, Cache” plugin on your website, which has addressed the problem.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

#418717 Copied

Rowan Keizer

Participant

October 15, 2024 at 17:22

Thank you. However, I see that the search on the Mobile Panel is still not working?

#418806 Copied

Tony Rodriguez

Support staff

October 16, 2024 at 06:08

Hello, @Rowan Keizer,

Thank you for your response.

We have reviewed your website on a personal mobile device and did not encounter any issues. Both the mobile menu and the bottom search panel are functioning correctly.

For your reference, we have recorded a video demonstrating this. You can find the video link in the private content area.

We kindly suggest clearing your mobile browser’s cache and checking the website again. If the issue persists, please let us know the specific mobile device you are using and provide a video of the problem. This will help us investigate further and assist you more effectively.

Best regards,
8Theme Team

Please contact administrator
for this information.

#418847 Copied

Rowan Keizer

Participant

October 16, 2024 at 09:38

Thank you, I was able to sort it out by reloading the Mobile panel elements.
If I may ask, is there CSS code I can use to make sure that the search bar appears over any other chat icon, etc?

#418924 Copied
Luca Rossi

Support staff

October 16, 2024 at 10:45
Hi @Rowan Keizer,

Please try adding the custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:
```
.et-mobile-panel-wrapper {
    z-index: 999999999;
}
```
https://prnt.sc/xZs-ITcONOoE

Hope it helps!
#418951 Copied
Rowan Keizer

Participant

October 16, 2024 at 11:28

That is perfect, thank you 🙂

#418962 Copied

Luca Rossi

Support staff

October 16, 2024 at 17:20

Hi @Rowan Keizer,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#419005 Copied
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The issue related to '‘Mobile view Hamburger menu as well as Search function in Mobile panel not working’' has been successfully resolved, and the topic is now closed for further responses

Mobile view Hamburger menu as well as Search function in Mobile panel not working

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