Return to previous page

Mobile Website Display Issue: Troubleshooting Zoom Compatibility

This topic has 4 replies, 2 voices, and was last updated 11 months, 4 weeks ago ago by Rose Tyler

EmporioWeb

Participant

February 26, 2024 at 11:18

Hi,

We’ve received a report from a client regarding a concerning issue with the visualization of our mobile website version when accessed through Zoom on browser. Specifically, the characters of the product names become excessively large, causing a distortion in the overall display. Please find attached a screenshot of the mobile screen with the issue. Please let us know if you require any additional information or if there are specific steps we can take on our end to assist in the resolution process.

Thank you for your prompt attention to this matter.

Best regards,

Files is visible for topic creator and
support staff only.

#384763 Copied Theme version: .9.2.3.0.0.1

3 Answers
Rose Tyler

Support staff

February 26, 2024 at 14:47
Hello, EmporioWeb,

Thank you for contacting us and for using XStore.

Do you see the same problem in our demos?

Please try to add the next code in Theme Options > Theme custom CSS > Global:

.content-product .product-title { font-size: 16px !important; }

and check the result after that (do not forget to clear cache).

Best Regards,
8Theme’s Team
#384813 Copied
EmporioWeb

Participant

February 28, 2024 at 10:16

Hi,

Thank you for your prompt response. Unfortunately, the provided code did not resolve the issue. Moreover, the client has shared additional images indicating that the problem extends beyond product names. Similar challenges are observed in the titles of the website, category blocks, and other elements. Please let us know if further information is required on our end.

#385084 Copied

Rose Tyler

Support staff

February 28, 2024 at 10:29

Hello, EmporioWeb,

We appreciate your prompt response.

1/ We kindly request that you conduct a test to evaluate the display when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.
Let us know the results.

2/ Provide screenshots that you mentioned and screenshots of how it looks with Storefront activated.

3/ Please provide a video or step-by-step guide of what should we do to be able to see the problem.

4/ Do you see the same issue on our demos https://xstore.8theme.com/elementor/demos/niche-market ?

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#385086 Copied
Tagged: fix mobile website display, mobile display troubleshooting, mobile zoom compatibility fix, website display solutions, woocommerce zoom issue, wordpress woocommerce templates, zoom compatibility issue
Viewing 4 results - 1 through 4 (of 4 total)