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Mobile website not working properly but works fine on PC

This topic has 8 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

KikyoV

Participant

April 6, 2023 at 15:15

Hi,

The mobile view on my website isn’t working properly. The menu and the layout looks like from the demo. The bottom of the mobile view also shows there has been a critical error on the website.
But the website works fine on PC.
Please help. Thank you.

Please, contact administrator
for this information.

#352547 Copied Theme version: 9.0.5

7 Answers

Rose Tyler

Support staff

April 6, 2023 at 15:26

Hello, KikyoV,

Thank you for contacting us and for using XStore.

We kindly request that you update the XStore AMP plugin or disable it, and kindly let us know the result.

Kind Regards,
8theme team

#352549 Copied

KikyoV

Participant

April 6, 2023 at 15:34

It works now! Thank you!
But I have another issue, how to edit the mobile version menu?
It’s different from my PC version menu.

#352551 Copied

Rose Tyler

Support staff

April 6, 2023 at 15:52

Hello, KikyoV,

Thank you for your response.

You can find what menu is selected in Header Builder > Mobile menu, then go to Appearance > Menus > edit that menu.

Kind Regards,
8theme team

#352554 Copied

KikyoV

Participant

April 6, 2023 at 15:58

Found it. Thank you so much!

#352557 Copied

Rose Tyler

Support staff

April 6, 2023 at 16:00

Hello, KikyoV,

You’re welcome!

Kind Regards,
8theme team

#352559 Copied

KikyoV

Participant

April 7, 2023 at 14:21

Hi,

The image hover effect on mobile view is not working. Can you help check the problem?

Also, is it possible to resize the homepage image slider size for mobile view?

Thank you.

Please contact administrator
for this information.

#352642 Copied

Rose Tyler

Support staff

April 7, 2023 at 15:57

Hello, KikyoV,

Thank you for your response.

First of all, you have to understand that hover functionality is for the Desktop and Laptop versions, where you can hover over the element with a mouse, but on mobile, the hover functionality does not work because on mobile you have to tap/click on the element, so that is the basic difference.

Please check the available settings of the Slider element – https://prnt.sc/_18wLZo_VHfO

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352657 Copied
Tagged: json array, mobile website, persuasive, seo friendly, wordpress woocommerce, working properly
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