Mobile Widgets & My Acconut, Wishlist, Cart Buttons Not working properly

This topic has 7 replies, 2 voices, and was last updated 40 minutes ago ago by MMF

  • Avatar: MMF
    MMF
    Participant
    February 20, 2025 at 02:49

    I’ve tried debugging this for the past two days, hours on end.

    I’ve deactivated all plugins, tried resetting these , all to no avail.

    First, on mobile, the widgets on the bottom do not work properly. Instead of Categories and Socials popping up, they just reload the home page. I tried debugging this by completely resetting them, deleting them, adding them back. In the mobile panel in Theme settings it shows the categories button open up and then immediately reloads the page. So I know it’s configured right but it’s just not working.

    The My Account, Wishlist and Cart buttons all do not open the side panel. When you click them, they just go to the page. I also tried trouble shooting these for hours. No matter what, they don’t pop out on the side panel, they always redirect to the page.

    I don’t know if these conflicts happened when I was editing the theme or when activating plugins, but either way like I said, I deactivated ALL plugins and it’s still not working, which leads me to believe something happened when I was just simply editing the theme’s page.

    Content is visible for topic creator and
    support staff only.
    Files is visible for topic creator and
    support staff only.
    6 Answers
    Avatar: MMF
    MMF
    Participant
    February 20, 2025 at 16:28

    Updating

    Content is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 21, 2025 at 06:14

    Dear @MMF,

    We have reviewed the Console Log and did not find any errors that would prevent all JavaScript actions from functioning properly.

    Could you kindly reach out to your hosting provider and request them to completely disable all caching systems on your website? This will help us further investigate the issue.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Avatar: MMF
    MMF
    Participant
    February 21, 2025 at 07:53

    Thanks for getting back to us!

    Caching has been completely disabled.

    Avatar: Justin
    Luca Rossi
    Support staff
    February 21, 2025 at 09:38

    Dear @MMF,

    We have disabled the Page Transition feature in Elementor, and everything appears to be functioning correctly now:

    (https://prnt.sc/Yk-CVD4KHmeY)

    Could you kindly review it on your end and confirm?

    Thank you for your time and assistance.

    Best regards,
    8Theme Team

    Avatar: MMF
    MMF
    Participant
    February 21, 2025 at 15:58

    Hey guys,

    Thanks a lot for the swift response and quick fix.

    Everything seems to be working now except one thing!

    When you click the categories button on the mobile widget, if you click any of the items, all of them move down a little and then the page freezes and you can’t do anything without refreshing the page.

    Avatar: MMF
    MMF
    Participant
    February 21, 2025 at 16:21

    Thank you again.

  • Viewing 7 results - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.