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Modal box on mobile - by Andre - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

Andre

Participant

June 26, 2015 at 09:19

Guys i have put a lovely modal box on my website & it looks fab on a desktop/laptop. When i go to mobile this is where i see the errors, the modal box doesn’t work correctly & when you flick up & down it flicks the page behind & not the actual modal box in front?

Could you please have a look & this & see if there is a solution?

Click on the “more info” button to activate the modal box.

https://www.marygrant.com/meet-the-team

#71775 Copied

7 Answers

Eva Kemp

Support staff

June 26, 2015 at 12:25

Hello,

The same issue persists with default WordPress theme too. You need contact the plugin authors to investigate this issue: http://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments

Regards,
Eva Kemp.

#71832 Copied

Andre

Participant

June 26, 2015 at 12:48

Thanks Eva i have registered on the developers site. I need to add the product to my account to get support & its looking for a purchase key! Do you know where i will get this?

#71838 Copied

Eva Kemp

Support staff

June 26, 2015 at 13:14

Hello,

Purchase key can be get only if you buy a plugin directly from the author.

Regards,
Eva Kemp.

#71846 Copied

Andre

Participant

June 26, 2015 at 13:21

Do you know how i get support or raise a ticket?

To raise a ticket you need to have a product & to have a product you need a purchase key?

Is there any other route to get support for this product?

#71849 Copied

Jack Richardson

Support staff

June 26, 2015 at 14:33

Hello,

You can contact Ultimate VC Addons support via comments at this link:
http://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments

Best regards,
Jack Richardson.

#71870 Copied

Andre

Participant

June 27, 2015 at 08:45

Thanks Jack i have requested support from the plugin vendor & he is saying the responsibility is with you guys, see comment below:

Generally, the theme author buys an Extended license of the plugin which allows them to bundle it with their theme. In such cases, the theme author is responsible for providing you the support, updates or other resources. Moreover, the purchase code of the theme, doesn’t work for other bundled plugins as they are totally independent products and independent authors.

If you need to keep up with latest updates and get support directly from the original authors of the plugin, you will need to buy the respective plugin and get your own license.

Look guys im just looking for support is this possible without buying the plugin?

#71976 Copied

Eva Kemp

Support staff

June 27, 2015 at 09:43

Hello,

Unfortunately if you want to get support from the plugin authors you have to buy the plugin directly from them. As you can see yourself the issue with modal box persists with default WordPress theme too, so the problem is related to the plugin. That’s why you need ask Ultimate VC Addons developers to investigate this issue.
Please take our apologies but the only way to get support from them you have to purchase their product.

Thank you for understanding.
Regards,
Eva Kemp.

#71978 Copied
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