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More than one product in Single Product page

This topic has 8 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

leveltgp

Participant

November 7, 2023 at 18:35

Hello, can you tell me why in a product page other products exist bellow?
In a sinle product page bellow descriptiion etc… other products appears. Can i disable this? As you can see in my image in a product page 2-3 products appeared bellow
https://prnt.sc/7tL31oxyzin1

#372910 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1

7 Answers

Tony Rodriguez

Support staff

November 8, 2023 at 08:07

Hello, @leveltgp,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins, optimizing plugin and also temporarily disabling CDN and flush server cache ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#372945 Copied

leveltgp

Participant

November 9, 2023 at 08:08

Hello, I deactivated all third party plugins the issue was not solved. I will try to change the theme to another to see if the issue will remain. If it will remain the issue I will send you admin details. If I will change theme to check issue will lose all settings or what we have made in home page and other settings on your theme?

#373111 Copied

Tony Rodriguez

Support staff

November 9, 2023 at 09:14

Hello, @leveltgp,

Thank you for your response.

We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Please note that you should take a complete backup of your site before proceeding.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#373124 Copied

leveltgp

Participant

November 9, 2023 at 15:16

Hello, no luck the issue is present and i cannot see how to solve it. Iam sending you admin and ftp access to see if you can finde the problem it is very strange

Please contact administrator
for this information.

#373199 Copied

Tony Rodriguez

Support staff

November 10, 2023 at 07:25

Hello, @leveltgp,

We have conducted a thorough investigation into the problem you reported on your website. Upon review, we found that the issue is isolated to a single product rather than being a widespread problem.

To address this, we have recreated the problematic product on your site, and the new version appears to be functioning correctly. You can verify this by visiting the following link: https://queenmother.gr/dev/product/%ce%b3%cf%85%ce%bd%ce%b1%ce%b9%ce%ba%ce%b5%ce%af%ce%b1-%ce%bc%ce%b1%ce%ba%cf%81%cf%85%ce%bc%ce%ac%ce%bd%ce%b9%ce%ba%ce%b7-%ce%bc%cf%80%ce%bb%ce%bf%cf%8d%ce%b6%ce%b1-%ce%b8%ce%b7%ce%bb%ce%b1%cf%83-2/ Please feel free to modify the content of the new product as needed.

It appears that the original product, which can be found at https://queenmother.gr/dev/product/%ce%b3%cf%85%ce%bd%ce%b1%ce%b9%ce%ba%ce%b5%ce%af%ce%b1-%ce%bc%ce%b1%ce%ba%cf%81%cf%85%ce%bc%ce%ac%ce%bd%ce%b9%ce%ba%ce%b7-%ce%bc%cf%80%ce%bb%ce%bf%cf%8d%ce%b6%ce%b1-%ce%b8%ce%b7%ce%bb%ce%b1%cf%83-1698/ is the one experiencing issues.

We recommend that you make the necessary updates to the new product and remove the original one with issues from your site entirely. This should resolve the problem.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#373240 Copied

leveltgp

Participant

November 10, 2023 at 07:42

Hello, so it will be solved by making a copy of old problematic product and save it as new?

#373246 Copied

Tony Rodriguez

Support staff

November 10, 2023 at 08:24

Hello, @leveltgp,

I am writing to address an issue regarding a product listing on your website. It appears there has been a misunderstanding concerning the product found at the following URL: https://queenmother.gr/dev/product/%ce%b3%cf%85%ce%bd%ce%b1%ce%b9%ce%ba%ce%b5%ce%af%ce%b1-%ce%bc%ce%b1%ce%ba%cf%81%cf%85%ce%bc%ce%ac%ce%bd%ce%b9%ce%ba%ce%b7-%ce%bc%cf%80%ce%bb%ce%bf%cf%8d%ce%b6%ce%b1-%ce%b8%ce%b7%ce%bb%ce%b1%cf%83-1698/

We kindly request that you remove this product listing from your website in its entirety.

Furthermore, we have already created a new product listing, which can be found at the following URL: https://queenmother.gr/dev/product/%ce%b3%cf%85%ce%bd%ce%b1%ce%b9%ce%ba%ce%b5%ce%af%ce%b1-%ce%bc%ce%b1%ce%ba%cf%81%cf%85%ce%bc%ce%ac%ce%bd%ce%b9%ce%ba%ce%b7-%ce%bc%cf%80%ce%bb%ce%bf%cf%8d%ce%b6%ce%b1-%ce%b8%ce%b7%ce%bb%ce%b1%cf%83-2/

The new product listing is functioning correctly without any issues. You are welcome to modify the content of the new listing as per your requirements by simply editing it.

Thank you for your prompt attention to this matter.

Best Regards,
8Theme’s Team

#373250 Copied
Tagged: multi-product woocommerce page, single page multiple products, single page woocommerce variety, woocommerce multi-product template, wordpress woocommerce multi-item
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