This topic has 3 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler
Hi
Most of product images were resized to 3Ko
Some are now just white.
I don’t know hat happened, and it seems it not possible to restore.
I already spend two days to try to fix.
Please help.
BR
André
btw your theme update don’t work
I forget to say, when uploading image, there is one automatic resize too (to 3Ko)
Hello, Promoballons Belgium,
Thank you for contacting us and for using XStore.
1/ Please check the URL you provided, it is incorrect, so we can’t open your site, unfortunately.
2/ 3Ko ? Our theme doesn’t resize images, image settings come from WooCommerce https://www.8theme.com/documentation/xstore/woocommerce/product-images/ , but they should not cause the problem.
It looks like an additional plugin on your site or custom code causes problem/conflict.
3/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. Let us know the result.
Kind Regards,
8theme team
Tagged: images, resize, responsive, templates, woocommerce, wordpress
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