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Moved to a new hosting and i am not able to use the theme properly

This topic has 14 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

Mourad

Participant

January 5, 2024 at 13:36

moved to a new hosting and i am not able to use the theme properly. anything that i need to do as it seems that many features are missing

https://rarestglam.com/wp-admin/et-panel-theme-options
404
THAT PAGE CAN’T BE FOUND
It looks like nothing was found at this location. Try searching.

#378714 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0

13 Answers

Rose Tyler

Support staff

January 5, 2024 at 14:52

Hello, Mourad,

We appreciate you contacting us.

To assist you further, we kindly request that you provide us with temporary administrative access to your WordPress dashboard. This will enable us to review your settings and address your concerns more effectively.

We are committed to helping you resolve this matter promptly and getting your theme up and running smoothly on your new hosting platform.

Best Regards,
8Theme’s Team

#378741 Copied

Mourad

Participant

January 5, 2024 at 15:06

done

Please contact administrator
for this information.

#378749 Copied

Rose Tyler

Support staff

January 5, 2024 at 16:11

Hello, Mourad,

We appreciate your prompt response.

Upon review, it appears that the XStore panel is functioning correctly: https://rarestglam.com/wp-admin/admin.php?page=et-panel-welcome

To assist you further, we kindly request that you provide a more detailed account of the issue you are encountering. Your detailed description will enable us to understand the situation better and offer the most appropriate solution.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#378771 Copied

Rose Tyler

Support staff

January 5, 2024 at 16:16

Hello, Mourad,

We can see issues in Appearance > Customize. Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Also, contact your hosting provider and ask what can be done to help you.

Best Regards,
8Theme’s Team

#378773 Copied

Mourad

Participant

January 5, 2024 at 17:04

hi debugginbg enabled

#378791 Copied

Rose Tyler

Support staff

January 5, 2024 at 17:09

Hello, Mourad,

We suggest that you attempt to reinstall WordPress by following the instructions provided in the screenshot: https://prnt.sc/M1oz1PjwATON. Should the issue persist after reinstallation, we recommend reaching out to your hosting provider and seeking further assistance from WordPress support.

Upon review, we have not identified any issues stemming from our theme. Therefore, we believe the problem may lie elsewhere.

Should you require any additional support or have further inquiries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#378794 Copied

Mourad

Participant

January 16, 2024 at 11:25

xstore core is not working properly

#380073 Copied

Rose Tyler

Support staff

January 16, 2024 at 13:47

Hello, Mourad,

Thank you for getting in touch with us.

Kirki Customizer Framework plugin was activated on your site, it conflicts with our XStore Core plugin, so we would recommend you disable Kirki.

XStore Core includes the Kirki framework within its codebase. To prevent any potential conflicts, we advise you to deactivate the Kirki plugin when using XStore.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#380089 Copied

Mourad

Participant

January 16, 2024 at 14:19

Hi

Actually if you go to theme options https://rarestglam.com/wp-admin/customize.php you can see that it is not loading properly

#380094 Copied

Mourad

Participant

January 16, 2024 at 14:26

also header builder is not opening properly
so there is a lot of things that are not opening properly

#380097 Copied

Rose Tyler

Support staff

January 16, 2024 at 15:29

Hello, Mourad,

We kindly request that you proceed with updating the theme and the XStore Core plugin. Following this, please make an attempt to reinstall WordPress. Once completed, we advise you to disable any third-party plugins and then verify the Theme Options.

We would appreciate it if you could inform us of the outcome.

Kind Regards,
8theme team

#380106 Copied

Mourad

Participant

January 16, 2024 at 18:30

Hi. Why don’t you assist and do it for me. What if i missed something and installing the theme might break the website? Can you do it?

#380140 Copied

Rose Tyler

Support staff

January 17, 2024 at 08:50

Hello, Mourad,

We kindly advise you to create a comprehensive backup prior to implementing any updates. This precautionary measure will ensure that you have the ability to restore your system to its previous state should any issues arise during the update process.

Upon reviewing your website, we have confirmed that the Theme Options are functioning correctly. Could you please confirm whether this has resolved the issue you were experiencing?
https://prnt.sc/tIc1sZsQB8Hc

Kind Regards,
8theme team

#380174 Copied
Tagged: new hosting woocommerce issues, troubleshooting wordpress themes, woocommerce theme not working, woocommerce theme problems, wordpress hosting migration issues, wordpress hosting theme issues
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