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Multi tabs doesn't work fine with new theme version

This topic has 12 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Jack Richardson

mindthesign

Participant

June 24, 2015 at 19:35

Hi, I’ve upgraded Royal theme to the last available version but I noticed a bug… I use multiple tabs plugin to show different product features but now the acordion tab doesn’t work fine because it opens content at the end of all menu link and not under his relative link. Besides in mobile version when I open a product page I see all tabs open in the content area.
Could you help me please? Thank you for your support!
Anna.

Please, contact administrator
for this information.

#71411 Copied Theme version: 2.0 WooCommerce version: 2.3.11

11 Answers

Robert Hall

Support staff

June 24, 2015 at 20:05

Hello,

Please provide us with link to page where this issue persist.

Regards,
Robert Hall.

#71414 Copied

mindthesign

Participant

June 24, 2015 at 20:25

Hi,
this is the link: http://www.carpetbroker.it/it/collezione-tappeti-antichi/heriz-serapi/
but you must login into the website to see it.

You can see two examples here:
First problem:
http://www.carpetbroker.it/1.jpg
http://www.carpetbroker.it/2.jpg

Second problem:
http://www.carpetbroker.it/3.jpg

Thank you!
Anna.

#71418 Copied

Robert Hall

Support staff

June 24, 2015 at 20:49

Did you made some changes on website? I’ve get blank page now.

Regards,
Robert Hall.

#71426 Copied

mindthesign

Participant

June 25, 2015 at 10:09

Hi, I have solved the error who shows white page. It was showed because theme didn’t work 🙁
Now I have downloaded the last version of the theme and I have installed it but website gives me an error
Notice: Undefined variable: options in /web/htdocs/www.carpetbroker.it/home/wp-content/themes/royal/framework/theme-options.php on line 2451

Then I must say to you that theme is too slow… even in the backend side… why?

Could you help me please?

Thank you very much,
Anna.

#71529 Copied

Robert Hall

Support staff

June 25, 2015 at 10:34

Hello,

Please create full backup site and we’ll start to reupload theme for you.

Regards,
Robert Hall.

#71531 Copied

mindthesign

Participant

June 25, 2015 at 10:40

Thank you,
I have created the backup, you can reupload it.
Thank you!
Anna.

#71532 Copied

Robert Hall

Support staff

June 25, 2015 at 11:14

We’ve fixed this issue. Please check your site now.

Regards,
Robert Hall.

#71538 Copied

mindthesign

Participant

June 25, 2015 at 11:55

Hi,
thank you, now web site works fine.

But I have to ask you to look at previous issues because they still remain.

At the following page you can see that accordion tabs don’t work fine because they open content at the end of all menu links and not under each relative link.

Besides in mobile version if you open a product page all tabs are always opened in the content area.
You can see it dragging the browser window simulating a mobile device.

The link is: http://www.carpetbroker.it/it/collezione-tappeti-antichi/heriz-serapi/
and you must login into the website to see it.

You can see two examples here:
First issue – content above the links:
http://www.carpetbroker.it/1.jpg
http://www.carpetbroker.it/2.jpg

Second problem – opened tabs:
http://www.carpetbroker.it/3.jpg

Thank you!
Anna.

#71553 Copied

Jack Richardson

Support staff

June 25, 2015 at 12:16

Hello,

The issue with tabs is related to the plugin “Woocommerce Product Tab Pro” and the same problem persists with default WordPress theme too. You need contact the plugin author regarding this question.

Best regards,
Jack Richardson.

#71560 Copied

mindthesign

Participant

June 25, 2015 at 15:34

Ok Thank you… they said the problem doesn’t depend on their plugin 😀
Best,
Anna.

#71615 Copied

Jack Richardson

Support staff

June 25, 2015 at 16:01

Hello,

Sorry, but it’s beyond our support scope to customize 3rd-party plugins. As you can see it works the same way with default WordPress theme (Twenty Fifteen theme or other one).

Thank you for understanding.
Best regards,
Jack Richardson.

#71628 Copied
Tagged: multi-tabs, new version, themes, troubleshooting, woocommerce, wordpress
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