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Multilingual menu not switching - by optikdesignmontreal

This topic has 24 replies, 3 voices, and was last updated 7 years, 7 months ago ago by Rose Tyler

optikdesignmontreal

Participant

March 21, 2017 at 15:37

Since a month or two, The multilingual menu of the following website don’t switch every time for a language to another. The site is switch but not the menu.

http://duretetlandry.com

Everything is up-to-date
WooPress : 2.9.2
Wordpress : 4.7.3
WPML Multilingual CMS : 3.6.3
WPML Translation Management : 2.2.7
host : Godaddy

Is anybody can help?

Thanks

Please, contact administrator
for this information.

#157436 Copied Theme version: 2.9.2 WooCommerce version: 2.6.14

23 Answers

Rose Tyler

Support staff

March 23, 2017 at 08:17

Hello,

I’ve checked your menu and didn’t see problem https://gyazo.com/ddfa5399843035e85478436d4db1a3b1. Could you please clarify with more details and show us screenshots?

Regards,
Rose Tyler.

#157634 Copied

optikdesignmontreal

Participant

March 23, 2017 at 14:01

Really strange, here’s mine :
https://gyazo.com/841025209ccdccd42a98f003a6351f57

When I click Français or English, the site is switching but not the menu, usually the menu switch the second or third time I click.

I tried it on several computer, Mac and PC, with Chrome, Safari and Firefox.

My client is using a PC with explorer and it does the same thing.

Thanks

#157699 Copied

Rose Tyler

Support staff

March 24, 2017 at 14:04

Hello,

Please check if the problem persists with default Woocommerce theme Storefront. Try to disable all 3-rd party plugins and then check.
Let us know the result.

Regards,
Rose Tyler.

#157825 Copied

optikdesignmontreal

Participant

March 24, 2017 at 14:20

Hello Rose,

The menu is switching well after activating the default Woocommerce theme Storefront.

Thanks

Olivier

#157832 Copied

Rose Tyler

Support staff

March 24, 2017 at 14:35

Hello,

Please check menu now.

Regards,
Rose Tyler.

#157836 Copied

optikdesignmontreal

Participant

March 24, 2017 at 15:29

Still doing it. 🙁

Olivier

#157848 Copied

Rose Tyler

Support staff

March 24, 2017 at 15:48

Hello,

I’ve checked your site in Chrome, Safari, and Firefox and seems it works fine now.

Regards,
Rose Tyler.

#157853 Copied

optikdesignmontreal

Participant

March 27, 2017 at 14:15

Good morning,

Really strange, it’s still doing it from my side.

Olivier

#158003 Copied

Rose Tyler

Support staff

March 27, 2017 at 14:24

Hello,

Try to clear browser and server cache before checking. Let us know the result.

Regards,
Rose Tyler.

#158007 Copied

optikdesignmontreal

Participant

March 27, 2017 at 14:32

Hello,

already done and it’s still doing it.

Olivier

#158011 Copied

Rose Tyler

Support staff

March 28, 2017 at 07:11

Hello,

Unfortunately, we can’t recreate the issue.
Are you using the latest browser version?

Regards,
Rose Tyler.

#158062 Copied

optikdesignmontreal

Participant

March 28, 2017 at 13:58

Hi,

This is worst then ever.

We are testing on several computers
Imac 1 : Safari : 10.0.2 ; Chrome 56.02924.87
Imac 2 : Safari : 10.0.2 ; Firefox : 25.0.1
PowerMac Safari : 10.0.3 ; Chrome 56.02924.87
MacBook : Safari : 10.0.2 ; Chrome 56.02924.87 ; Firefox : 25.0.1
HP laptop : Explorer ; latest version

It’s doesn’t work on my customer’s computer nor two or three friends computer.

Olivier

#158110 Copied

Rose Tyler

Support staff

March 28, 2017 at 15:58

Hello,

Please clear browser cache and http://prntscr.com/epiakt. Let us know the result.

Regards,
Rose Tyler.

#158122 Copied

optikdesignmontreal

Participant

March 29, 2017 at 14:19

Sorry, still doing the same thing here.

Olivier

#158212 Copied

Jack Richardson

Support staff

March 30, 2017 at 09:31

Hello,

I’ve deactivated the “Easy Appointments” and “Showcase – Visual Composer Addon” plugins you are using and now your menu is switching language without any problems in Chrome, Firefox, Safari and IE browsers.

Regards,
Jack Richardson.

#158297 Copied

optikdesignmontreal

Participant

March 30, 2017 at 20:24

Sorry, it’s not working, I downloaded Chrome on a new machine to be sure the test was valid, Cleared the cache fro godaddy menu. Typed the address, and I got the english website with the french menu.

Olivier

#158412 Copied

Jack Richardson

Support staff

March 31, 2017 at 14:48

Hello,

Would you mind to provide us with FTP credentials in private content area? Thank you.

Regards,
Jack Richardson.

#158465 Copied

optikdesignmontreal

Participant

March 31, 2017 at 16:16

Here you go!

Please, contact administrator
for this information.

#158478 Copied

Jack Richardson

Support staff

April 4, 2017 at 15:49

Hello,

I’ve re-uploaded theme files and then checked the menu in different browsers and menu switches language as it should. Please clear your browser cache and check now.

Regards,
Jack Richardson.

#158704 Copied

optikdesignmontreal

Participant

April 4, 2017 at 20:35

Hi,

Unfortunately, I don’t see any change. 🙁

Sorry

Olivier

#158723 Copied

Jack Richardson

Support staff

April 5, 2017 at 08:46

Hello,

The problem is caused by GoDaddy cache plugin, which is enabled for your site by default. You need to contact your hosting provider support to disable it.

Regards,
Jack Richardson.

#158751 Copied

optikdesignmontreal

Participant

April 5, 2017 at 13:57

That’s working! Thank you fo your help!

#158832 Copied

Rose Tyler

Support staff

April 6, 2017 at 08:03

Hello,

You’re welcome!
Have a nice day!

Regards,
Rose Tyler.

#158907 Copied
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