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Multiple errors on main theme and child theme

This topic has 9 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

williambondsjr

Participant

July 20, 2023 at 08:34

Hello, I am getting multiple errors on the main theme and child theme.
Like – 1: when I activate the child theme products are not opening.
2: when I activate the main theme the Dokan store page sidebar layout is not changing from theme customisation.
i select no sidebar layout from customizer (dokan) but it’s still showing.

please help me to fix its very urgent.
thank you.

Please, contact administrator
for this information.

#362432 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0

8 Answers
Rose Tyler

Support staff

July 20, 2023 at 10:26
Hello, Williambondsjr,

Thank you for contacting us and for using XStore.

1/ The child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

2/ Sidebar position is taken from Theme Options > WooCommerce > Shop > Shop Page Layout > Sidebar Position.
If you want to disable the sidebar for the Dokan store page only, please add the next code in Theme Options > Theme custom CSS:

.dokan-theme-xstore .sidebar-enabled { display: none !important; } .dokan-theme-xstore .dokan-single-store { left: 0%; width: 100%; }

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team
#362447 Copied
williambondsjr

Participant

July 20, 2023 at 11:19

but why is the layout tab area not working on Customizer??

#362456 Copied

Rose Tyler

Support staff

July 20, 2023 at 14:05

Hello, Williambondsjr,

Thank you for your response.

Currently, your theme settings have the highest priority.

I will send your request to our dev team.

Kind Regards,
8theme team

#362475 Copied

williambondsjr

Participant

July 21, 2023 at 05:26

please let me know when it’s fixed. it is very important and very urgent to me.

#362519 Copied

Rose Tyler

Support staff

July 21, 2023 at 07:20

Hello, Williambondsjr,

The mentioned custom CSS code should solve your question.
I will let you know once get a reply from the dev team, but it will take some time because of a large amount of requests.
We hope for your understanding and patience.

Kind Regards,
8theme team

#362532 Copied

williambondsjr

Participant

July 21, 2023 at 07:29

your theme is a really good theme. I really like it. Yes, the CSS works for now. but I need a proper solution. because I spend lots of money on this website and project. so I cant take risks.

#362533 Copied

Rose Tyler

Support staff

July 24, 2023 at 09:27

Hello, Williambondsjr,

Please provide FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#362750 Copied

Rose Tyler

Support staff

July 26, 2023 at 15:45

Hello, Williambondsjr,

We’ve found the fix and tested it on our test site.

Please download 3 files by the next link – https://we.tl/t-i7teyV6Fx5 You can upload them into xstore-child/dokan folder via FTP.

In case you are using a parent theme, please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Because all other customers with Dokan are used to behavior when the sidebar position is taken from our Shop sidebar setting, we do not want to affect their sites by including changes in the next update, so we recommend you apply the fix via the child theme.

Kind Regards,
8theme team

#363046 Copied
Tagged: child theme, errors, main theme, templates, woocommerce, wordpress
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