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Multiple variation thumbnail icon not visible

This topic has 4 replies, 2 voices, and was last updated 7 months, 2 weeks ago ago by Rose Tyler

Enqodle

Participant

May 6, 2024 at 06:55

Hi sir,
I have added 12-15 variations in a product but on the product page, it is not showing all variation thumbnails.

Also in bulk upload unable to upload variation gallery images via CSV file.

Files is visible for topic creator and
support staff only.

#394071 Copied Theme version: 9.3.7

3 Answers

Rose Tyler

Support staff

May 6, 2024 at 07:42

Hello, Enqodle,

Thank you for reaching out to us with your concerns. We understand that you are experiencing issues with displaying all variation thumbnails on your product page, as well as difficulties in uploading variation gallery images via CSV file in bulk.

We can’t see the image from you, please provide a new one.

Also, provide the URL of single product page and temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#394081 Copied

Enqodle

Participant

May 7, 2024 at 10:05

https://3hhomestore.com/product/sample-king-100-cotton-large-bedsheet-coral-more-products/

Please contact administrator
for this information.

#394246 Copied

Rose Tyler

Support staff

May 7, 2024 at 11:03

Hello, Enqodle,

We appreciate your response.

We would recommend you update the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

1/ You are using a 3rd-party plugin for variations, so we can’t be responsible for its work. Please contact support of the plugin directly.
XStore has our variation swathes https://youtu.be/LgzC4iK-j6A?feature=shared

2/ About bulk upload, it seems is also independent of the default theme functionality, unfortunately.

Best Regards,
8Theme’s Team

#394257 Copied
Tagged: multiple variation visibility, thumbnail icon issue, woocommerce templates, woocommerce thumbnail solution, wordpress ecommerce fixes, wordpress variation problem
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