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Multistep checkout step buttons not working

This topic has 6 replies, 4 voices, and was last updated 1 months ago ago by Andrew Mitchell

Creativelayers

Participant

November 19, 2024 at 14:34

Hi guys,

I’m running into an issue with the multistep checkout. The ‘proceed to shipping’ and ‘proceed to payment’ buttons are not working, it is not opening the next step. But, when we click the ‘step’ in the checkout header, e.g. shipping: it does open the shipping tab.

The ‘pay for order’ button is showing in the right (order summary) column, while it should not be there. Now, in the 3rd step ‘payment’, it shows 2 payment buttons. 1 in the left and 1 in the right column.

Also, the ‘advanced layout’ and ‘Email Field Prioritized’ options are not working, while they are selected ‘on’ in the theme editor.

Deactivated all plugins except et-core, cleared cache, updated theme & core, no results. Issue still persists.

We did a clean install, and it never worked from the beginning.

Where can I look, to resolve this issue?

Please, contact administrator
for this information.

#424193 Copied Theme version: 9.4.5

5 Answers

Rose Tyler

Support staff

November 19, 2024 at 14:58

Hello, Creativelayers,

Thank you for contacting us and for using XStore.

Unfortunately, we are unable to log in with the provided credentials. Could you kindly share the correct wp-admin access details so we can assist you further?

We appreciate your cooperation.

Best Regards,
8Theme’s Team

#424197 Copied

Creativelayers

Participant

November 19, 2024 at 15:05

Hi Rose,

My apologies. I updated the password on the account, you should be able to log in now!

With kind regards,
Creative Layers team

#424200 Copied

Jack Richardson

Support staff

November 20, 2024 at 08:17

Dear @Creativelayers,

We hope this message finds you well.

We kindly ask you to review the issue now. We have identified a bug in our code that prevents specific scripts from loading on the advanced checkout layout page when the page is initially built using Elementor and then switched to the default shortcode content.

Please note that this issue will be addressed to fix in the upcoming theme update.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

#424299 Copied

Creativelayers

Participant

November 21, 2024 at 15:38

Hi Jack,

Awesome, working as it should. Thank you for finding and fixing this issue!

With kind regards,
Creative Layers Team

#424576 Copied

Andrew Mitchell

Support staff

November 21, 2024 at 15:39

Dear Creativelayers,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#424577 Copied
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Multistep checkout step buttons not working

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