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My Account - by betsy - on WordPress WooCommerce support

This topic has 5 replies, 4 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

betsy

Participant

August 31, 2015 at 21:41

Hi “my account” is not working. Once you click log in it goes to a black screen.

#83485 Copied Theme version: 2.4 WooCommerce version: 2.4.6

4 Answers

Stan Russell

Participant

September 1, 2015 at 10:00

Hello betsy,

we have tried to log in using credentials you gave us before but they are not valid. Please provide us with correct admin credentials in private content.

Regards,
Stan Russell.

#83582 Copied

Jack Richardson

Support staff

September 1, 2015 at 10:51

Hello,

Please check the description of our theme update:
http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050
Pay attention to the files that were deleted:
DELETED : woopress/woocommerce/order/order-details.php
DELETED : woopress/woocommerce/myaccount/my-orders.php
You must delete them from your theme folder too (in wp-content/themes/woopress/woocommerce directory). After that check your page.

Best regards,
Jack Richardson.

#83597 Copied

betsy

Participant

September 1, 2015 at 19:45

I removed those files and that seemed to fix it.

Thank you!

#83746 Copied

Eva Kemp

Support staff

September 1, 2015 at 21:39

Hello,

You’re welcome.

Regards,
Eva Kemp.

#83759 Copied
Tagged: account management, my account, secure login, user friendly, user profile, wordpress woocommerce
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