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My account - by apotik - on WordPress WooCommerce support

This topic has 5 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Olga Barlow

apotik

Participant

September 12, 2019 at 09:38

Hello,

Could you explain to me why, when I want to create a new account (as a fictitious customer) I do not receive the confirmation email? thank you so much

Please, contact administrator
for this information.

#221229 Copied Theme version: 5

4 Answers

Rose Tyler

Support staff

September 12, 2019 at 09:49

Hello,

Please read this article – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-18
Do you have the problem with our theme only or with Storefront (default WC theme) too?

Regards

#221232 Copied

apotik

Participant

September 12, 2019 at 09:54

his is the first time I have encountered this problem.

I will read what you sent me and I will come back to you thanks for your help

#221233 Copied

apotik

Participant

September 12, 2019 at 10:01

I have a good look at the page you sent me, but I do not know where the problem came from.

#221234 Copied

Olga Barlow

Support staff

September 12, 2019 at 10:49

Hello,

We got email after registration of our new account but it was in Spam folder http://prntscr.com/p54kx1 So, ask users to check the Spam folder and also contact your web host to resolve this, explain the problem to them and try to see if they can fix it.

If your webhost is unable to resolve the issue, and you do not want to move to another host, then you would need to install an SMTP plugin. Please jump to the last step below to learn more about installing Gmail SMTP Plugin.

Regards

#221245 Copied
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