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My account issue, after log in didn’t show any button to account except usd

This topic has 4 replies, 3 voices, and was last updated 2 years ago ago by Rose Tyler

Darul Muqarrabin Malaysia

Participant

December 14, 2022 at 21:20

https://prnt.sc/d_i4jJbgATPJ

hi, please help me, why didnt show any button except usd?

#341485 Copied Theme version: 8.3.8

3 Answers

Tony Rodriguez

Support staff

December 15, 2022 at 06:21

Hello, @Darul Muqarrabin Malaysia,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#341500 Copied

Darul Muqarrabin Malaysia

Participant

December 15, 2022 at 07:53

This is my credential

Please contact administrator
for this information.

#341518 Copied

Rose Tyler

Support staff

December 15, 2022 at 08:37

Hello,

Please check now. I’ve changed settings in Theme Options > Header Builder > My account > Select The Menu

Regards

#341530 Copied
Tagged: account settings, login issue, my account, woocommerce, wordpress templates
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