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My Account Page showing blank after update due to wishlist

This topic has 23 replies, 3 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

nefraim

Participant

February 13, 2015 at 17:44

Greetings,
I’ve updated theme and woocommerce(other plugins too)
Also the wishlist plugin.
But when i enter the myaccount page, its blank with sidebar and without footer.
It was all working before the updates.
I discovered the wishlist plugin is the issue, when i turned off ,everything just get back to normal.
But i want to use the wishlist plugin.
I searched over its manufacturer but nothing found. Also for support i have to pay them.
Please help me im in stuck here.
Login info below.

Please, contact administrator
for this information.

#42092 Copied

22 Answers

nefraim

Participant

February 13, 2015 at 18:19

By the way i was created a tabbed section inside my account page and put the shortcode to wish list tab before. It was working like a charm but now i can get inside to my account page also to sign up page.

#42098 Copied

Eva Kemp

Support staff

February 13, 2015 at 18:58

Hello,

We’re unable to connect to your site via FTP getting an error:
Home directory not available – aborting
Error: Could not connect to server

There is compatibility issue with new Wishlist plugin and the theme.
Please upload old Wishlist plugin version. I’ve sent the archive to your email address.
Please check.

This issue will be fixed in the next update.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#42104 Copied

nefraim

Participant

February 13, 2015 at 19:00

I was tried the old version before, but it was still the same.

#42106 Copied

nefraim

Participant

February 13, 2015 at 19:05

I tried the file which was sent by you. But nothing changed its still the same.

#42113 Copied

nefraim

Participant

February 13, 2015 at 19:09

I’ve recreated my FTP. Please retry with same login info.

#42115 Copied

nefraim

Participant

February 14, 2015 at 02:30

Wating for a solution for above problem.
In the other hand, i discovered another issue.
I opened the website on some phones and the mobile website was really weird.
Some buttons and letters have strange characters like Japanese letters.
I tried everything i can but i couldnt handle to get rid of it.
My desktop website’s charset looks fine and my font has no problems.
If i wont solve that issues soon, unfortunetly i’ll revert back to my old working backup which was stable.

#42210 Copied

nefraim

Participant

February 14, 2015 at 12:30

Will anyone going to solve that issue?
If you wont solve the problem by yourself, tell me where i have to look at, then maybe i can figure out the problems.

#42264 Copied

Robert Hall

Support staff

February 14, 2015 at 12:32

Hello,

Sorry for a long delay. We’re still looking for solution.

Regards,
Robert Hall.

#42266 Copied

nefraim

Participant

February 14, 2015 at 12:41

Ok waiting for the solutions.

The below info maybe the guide to you for strange characters issue.
I’ve purchased Woocommerce Countdown Timer plugin last week then it was appearing in the single product page but not in the categories view above in the add to cart button. I contacted with the author of the plugin then he resolved the issue but in the other hand, he resolved the strange characters problem too. Its not the plugin i know but maybe the countdown timer not showing problem and strange characters problem has the same origin.?
On mobile, strange character problem was appearing from the beginning.
Keep in mind.
Thank you.

#42268 Copied

nefraim

Participant

February 14, 2015 at 18:43

How long will it takes ?
I have to get a non problem live version asap. Because my customer is waiting. And its nearly 24 hours.

#42335 Copied

nefraim

Participant

February 14, 2015 at 20:11

The strange characters have gone on mobile but now the opening menu items turn black and Turkish Lira symbol has gone. Its selected but looks blank () in the Woocommerce settings too. I have to use my currency you know. And also my account page, wishlist problem still continues with a new problem, unclickable menu icon on mobile. I’ll also test the desktop too. But thats all i can see for now.

#42366 Copied

Eva Kemp

Support staff

February 14, 2015 at 20:53

Hello,

Please check My Account page now.
There is compatibility issue with Wishlist plugin and our theme.
I’ve disabled the plugin. We’ll fix this bug in our next update.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#42374 Copied

nefraim

Participant

February 14, 2015 at 21:14

Ok, but “currency symbol and the menu items black” problems continues. I didint left the website like this to you. It has problems but at least the currency symbol was working.
And would you please tell me, how can i change the mobile styles by myself in the future. Because i cant find the mobile style.css

#42380 Copied
Eva Kemp

Support staff

February 14, 2015 at 23:00
Hello,

Please add this code in custom.css file:
```
@media (min-width: 480px) and (max-width: 992px) {.menu > li > a {
    color: white;
}}
```
Please specify what you want to change in mobile styles.

Thank you.
Regards,
Eva Kemp.
#42400 Copied
nefraim

Participant

February 14, 2015 at 23:07

I think its the code for changing the mobile menu item colors to white. I’ll try them. But the currency symbol for Turkish Lira still not appears on mobile. The weird thing is the its the only currency which is shown like this. () in woocommerce settings. It was working yesterday before i asked for help, maybe if you change the charset, iT may disappeared. Will you give a solution for this problem too ?

#42401 Copied

nefraim

Participant

February 15, 2015 at 02:01

You understand me wrong i think. I applied the custom.css code but nothing changed.
I want only the mobile menu white. Desktop menu has to stay black because of the white background.
I asked for only mobile menu color. I’ll send you a screenshot from my phone.
You’ll see the currency symbol problem too.

Please, contact administrator
for this information.

#42425 Copied

nefraim

Participant

February 15, 2015 at 02:34

I’ve tried this codes in custom.css but didint work.

.mobile-nav .menu > li a {
color#fff;
}

.et-mobile-menu li a{
color:#fff !important;
}

#42426 Copied

nefraim

Participant

February 15, 2015 at 13:15

Really exhausted about the problem. Will you solve the issues? Or not please tell me “We’ll not give you the solution” then i can find another way.

#42450 Copied

Eva Kemp

Support staff

February 16, 2015 at 10:03

Hello,

As I see currency symbol is shown:

Also I’ve added the code to your custom.css file.
Please check mobile menu now.

Thank you.
Regards,
Eva Kemp.

#42514 Copied

nefraim

Participant

February 16, 2015 at 11:45

Menu link colors are ok thank you. But about the currency problem, you’re opening the website from browser compatibility mode right? Its not a real mobile. Thats the weird thing, I also see the symbol on mobile comp. mode in Firefox or Chrome. But in my android device and apple device, the currency is not in there. Do you have an idea?

#42553 Copied

nefraim

Participant

February 16, 2015 at 18:04

I’ve handled the problem myself. Its ok for now.

#42689 Copied

Eva Kemp

Support staff

February 16, 2015 at 21:05

Hello,

We’re glad you managed to find the solution.

Enjoy your work.

Regards,
Eva Kemp.

#42778 Copied
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My Account Page showing blank after update due to wishlist

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