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My categories disappeared from the right sidebar and filters in the shops page. your file uploader w

This topic has 7 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Tony Rodriguez

Narka

Participant

December 7, 2024 at 14:37

hey there three issues,

1.my categories disappeared from the right sidebar and filters in the shops page. your file uploader wont let me upload an image.

2. i also cannot click on half the options in the shop’s customization tab. they are all unclickable.

3. my search function is not working! it takes forever and it’s just stuck on the spinning will! tried from multiple browsers too!

Please, contact administrator
for this information.

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#426751 Copied Theme version: 9.4.5

6 Answers

Tony Rodriguez

Support staff

December 9, 2024 at 06:01

Hello, @Narka,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been resolved. We kindly request you to check your website after clearing your browser cache to ensure the changes are reflected.

For further clarification, please refer to the image provided in the private content area.

Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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for this information.

#426830 Copied

Narka

Participant

December 20, 2024 at 10:49

my categories disappeared again. same issue. can you please tell me what is causing this? i am not touching any category settings!

#428168 Copied

Tony Rodriguez

Support staff

December 20, 2024 at 11:54

Hello, @Narka,

Thank you for your response.

We cannot access your website backend because your previously provided wp-admin access are invalid.

1/ Kindly ensure that your website is running the latest versions of the XStore theme (9.4.6) and the XStore Core plugin (5.4.6). You can refer to the following links for update history and detailed instructions on updating:

– https://www.8theme.com/downloads/
-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, please clear all caches and check again.

2/ Please try to apply the next solution: Woocommerce > Status > Tools > Brands transients > Clear, then Regenerate the product attributes lookup table and clear WooCommerce transients.

Could you provide temporary wp-admin access? We will check what other can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

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#428182 Copied

Narka

Participant

December 20, 2024 at 15:45

also while you are logging in to sort out my categories.
please look into the following.

My “hot” ribbons/tags are not showing.

Please contact administrator
for this information.

#428216 Copied

Narka

Participant

December 20, 2024 at 19:31

I tried your solutions above and nothing works. I need my categories back please!

#428237 Copied

Tony Rodriguez

Support staff

December 21, 2024 at 06:06

Hello, @Narka,

Thank you for providing us with access to your WordPress admin panel.

1. We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache.

To address the problem, we have disabled the “Hide categories with all hidden products” option located in **XStore > Theme Options > WooCommerce > Shop > Shop Page Layout**. This adjustment has successfully resolved the issue. For your reference, we have included images in the private content area.

2. Regarding the “Hot” label, Kindly navigate to XStore > Theme Options > Woocommerce > Shop Element > Product badges, this feature is enabled and displays the “Hot” label on featured products. Featured products can be configured directly from your WordPress dashboard. For more details, please refer to the following guide: https://www.modernmarketingpartners.com/2015/01/19/set-featured-products-woocommerce/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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