Return to previous page

My category filter and manufacturer filter in side bar filters wont work.

This topic has 6 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

Clarsk85

Participant

November 6, 2024 at 16:13

My category filter and manufacturer filter in side bar filters wont work. They display old categories and numbers that is not valid any more. For ex: I have category name ONE in woo commerce, and old delited category name TWO… My filters show this TWO who is deleted… I clered cache and try in many browser, every time is the same. I have 7 categories and only 2 showing… it is totaly incorect data in filters. Category and Brands…

I do WooCommerce > Status > Tools > Regenerate the product attributes lookup table and clear WooCommerce transients. but nothing is changed…

I will be happy if you can write me what to do.

Please, I need to this ASAP! Tnx.

#422312 Copied Theme version: 9.4.2

5 Answers

Rose Tyler

Support staff

November 6, 2024 at 16:49

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#422315 Copied

Clarsk85

Participant

November 7, 2024 at 08:57

Clieent of my is not comfortable to share admin, because he is on server with same programs etc… So if you can send me manual how to to this, i will be glead to help… Tnx in advance

#422355 Copied

Andrew Mitchell

Support staff

November 7, 2024 at 10:26

Hello, Clarsk85,

Without access, we are unable to provide a detailed step-by-step guide. However, we recommend the following actions:

1) Clear the cache on your website.
2) Clear the server cache.
3) Clear the CDN cache.

Best regards,
8Theme Team

#422379 Copied

Clarsk85

Participant

November 7, 2024 at 11:54

No it is not CACHE thing. I tryed everything…
Iz is problem with filetrs…
Do you have any other solution?

#422394 Copied

Andrew Mitchell

Support staff

November 7, 2024 at 16:38

In this case, we kindly request access to the website’s admin panel and FTP. Without these, we will be unable to identify a solution, as the issue is not replicating on our end.

Best regards,
8Theme Team

#422420 Copied
Viewing 6 results - 1 through 6 (of 6 total)