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My characters are out of sync with my settings

This topic has 24 replies, 3 voices, and was last updated 3 weeks, 3 days ago ago by Luca Rossi

CAMALEAO

Participant

February 26, 2025 at 10:45

I have 4 products on the shelf right now. But what I see on mobile is always different from what I actually see. There is a problem with the character display.

Please, contact administrator
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23 Answers

Rose Tyler

Support staff

February 26, 2025 at 15:32

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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CAMALEAO

Participant

February 27, 2025 at 02:59

1

Please contact administrator
for this information.

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CAMALEAO

Participant

February 27, 2025 at 04:18

I have a new problem. I uploaded my logo in the recommended size of 350*100, but it’s very small on both computer and mobile.

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Luca Rossi

Support staff

February 27, 2025 at 12:54

Dear @CAMALEAO,

We have resolved the logo issue for you.

However, could you kindly provide more details regarding the issue with your products? We would appreciate further clarification, as we are not entirely clear on the matter.

Thank you for your time and assistance.

Best regards,
8Theme Team

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CAMALEAO

Participant

February 28, 2025 at 07:57

Hello. Like the screenshot inside my picture. The text style I set in the backend doesn’t show up in my phone

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for this information.

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Luca Rossi

Support staff

March 1, 2025 at 09:48

Dear @CAMALEAO,

We have adjusted the product title font size to 18px on desktop and 13px on mobile as requested.

Please find the updated previews below:
– (https://prnt.sc/_ae3-jzrmRxd)
– (https://prnt.sc/CA7P-GxHAx5X)

Could you kindly review the changes and let us know if everything looks as expected?

Additionally, please ensure that all caches are cleared to see the latest updates.

Best regards,
8Theme Team

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CAMALEAO

Participant

March 4, 2025 at 03:57

How are you?

I’m talking about the product page.

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Luca Rossi

Support staff

March 4, 2025 at 08:04

Dear @CAMALEAO,

We have implemented some custom CSS codes.

Could you kindly review them at your earliest convenience?

Thank you for your time and assistance.

Best regards,
The 8Theme Team

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CAMALEAO

Participant

March 4, 2025 at 10:11

Where? I don’t see it.

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Luca Rossi

Support staff

March 4, 2025 at 10:26

Hi @CAMALEAO,

The custom CSS codes are under XStore > Theme Options > Theme Custom CSS > Global CSS.

Best regards,
8Theme’s Team

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CAMALEAO

Participant

March 4, 2025 at 14:30

I see the code you’re talking about. But it doesn’t work, you can see the product at this link. What I set up in the backend is nothing like what I actually see.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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Luca Rossi

Support staff

March 4, 2025 at 17:50

Dear @CAMALEAO,

We kindly request you to update your XStore theme and XStore Core plugin to the latest versions (9.4.8 and 5.4.8, respectively).

Please let us know if you encounter any issues or require further assistance.

Best regards,
The 8Theme Team

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CAMALEAO

Participant

March 5, 2025 at 03:21

Can I purchase a theme that can only be applied to one of my sites? If a second site wants to use the theme do I need to purchase it again to upgrade?

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CAMALEAO

Participant

March 5, 2025 at 03:37

I repurchased the theme and upgraded it, I’ll check again to see if there are any issues. By the way, I’ll ask again. I see that the theme introduction screen says that you can translate the site into other languages, is that where to set it up or do you need to use it with other plugins?

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CAMALEAO

Participant

March 5, 2025 at 03:46

I upgraded to the latest version. The problem is still not solved

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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Luca Rossi

Support staff

March 5, 2025 at 06:57

Hi @CAMALEAO,

Can you please clear the caches and check again?

https://prnt.sc/-ury1i3H5mW7

Thank you!

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CAMALEAO

Participant

March 5, 2025 at 09:25

Okay. That’s a problem I solved. I appreciate it.

I have two more questions I’d like to ask.
The first one is how can the table I made with tablepress be displayed properly on mobile.
The second question is what plugins or features would be recommended to translate my website into other languages?

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Luca Rossi

Support staff

March 5, 2025 at 10:29

Hi @CAMALEAO,

1. Regarding your first question, to ensure that the table created with TablePress is displayed properly on mobile devices, you may need to enable the “Responsive Tables” feature. You can do this by installing the TablePress Extension: Responsive Tables or by using custom CSS to improve the table’s appearance on smaller screens. Additionally, adjusting the table layout and enabling horizontal scrolling can help enhance mobile responsiveness. Please note that the issues from 3rd party plugins must be directed to plugin’s author. They fall out of scope our support standard services we provide. https://wordpress.org/support/plugin/tablepress/

2. For your second question, to translate your website into other languages, we recommend using plugins such as WPML (WordPress Multilingual Plugin) or Polylang. These plugins allow you to create multilingual content efficiently. Another option is to use Weglot, which provides automatic translations with manual editing capabilities. The best choice depends on your specific needs and preferences.

If you need further assistance, please feel free to ask.

Best regards,
8Theme’s Team

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CAMALEAO

Participant

March 5, 2025 at 12:37

Regarding the first question, I would like to know if the theme or wordpress backend has a tool to do the form directly or do I have to use a third party software.

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CAMALEAO

Participant

March 5, 2025 at 13:23

And then by the way. How can I optimize the speed of the whole site. It’s a bit slow now, is there a guide on how to do it

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Luca Rossi

Support staff

March 6, 2025 at 07:31

Hi @CAMALEAO,

1. You have to use the 3rd party plugins or custom CSS codes.

2. You can take a look at the following articles:

– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Hope it helps!

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CAMALEAO

Participant

March 6, 2025 at 12:11

I have a new problem.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#436405 Copied

Luca Rossi

Support staff

March 7, 2025 at 16:01

Dear @CAMALEAO,

We hope you are doing well.

Regarding the following product: (https://adheraglue.com/product/adhera-acrylic-ab-adhesive/), we noticed that you are editing it using the Elementor Editor. Please note that when Elementor is used, the content from the Elementor Editor will be displayed on the single product page.

If you would like to display only the product description, we kindly recommend switching back to the default WordPress editor.

For reference, please check the following link: (https://tinyurl.com/2y9p8u8b).

Should you need any further assistance, please feel free to reach out.

Best regards,
8Theme Team

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