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My emails to customers are sending with the same content

This topic has 3 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Guilherme

Guilherme

Participant

June 28, 2022 at 13:21

I’m having difficulty to set the emails to customers. I just have noticed that the “Welcome to your new account” is being sent to customer with the “Thanks for your order” content!

How can I check the emails one by one, once I have already designed all of them, using the XStore Email Builder?

Obs: All the emails have been done from Email Builder and it is all being called from WooCommerce Email Settings.

Please, contact administrator
for this information.

#327228 Copied Theme version: 8.2.1 WooCommerce version: 6.6.1

2 Answers

Olga Barlow

Support staff

June 28, 2022 at 13:44

Hello,

You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.

Provide us with WP Dashboard access to check the email templates that you have.

We never had that email. Our email is 8themes@gmail.com, not 8theme@gmail.com but we use email just for the presale and partnership conversations, not for the support. So, ask all the support questions here.

Regards

#327236 Copied

Guilherme

Participant

July 1, 2022 at 13:12

Thanks, it’s solved with setting off the Email Building from XStore and changing to YAY.

#327967 Copied
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My emails to customers are sending with the same content

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