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My header is disabled - by Admin - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

  • Avatar: Desi Foodies
    Admin
    Participant
    January 24, 2021 at 17:11

    My selected or default main header is not activating..

    Please, contact administrator
    for this information.
    #269979 Copied Theme version: 7.2.3 WooCommerce version: 4.9.1
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2021 at 17:16

    Hello,

    Thanks for using our theme.
    We can’t see your site – https://prnt.sc/xk1a6c https://prnt.sc/xk1aht Please check.
    Could you disable restriction by IP? Or should we provide our IP, so you can add it to the whitelist?

    Regards

    #269981 Copied
    Avatar: Desi Foodies
    Admin
    Participant
    January 24, 2021 at 17:40

    Use login credentials provided.

    Please contact administrator
    for this information.
    #269983 Copied
    Avatar: Desi Foodies
    Admin
    Participant
    January 24, 2021 at 17:45

    Can you please try now?

    #269984 Copied
    Avatar: Desi Foodies
    Admin
    Participant
    January 24, 2021 at 22:52

    Hi team,

    Please advise if there any quick dfix?

    #269996 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 25, 2021 at 21:37

    Hello,

    Provide us with username and password to pass the authentification window https://prnt.sc/xmccus
    The credentials that you provided in the very first message do not work. And we are blocked https://prnt.sc/xmce3z

    Regards

    #270142 Copied
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