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My header section is getting distorted please check

This topic has 4 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Ritik Kumar

Participant

March 28, 2023 at 09:18

in mobile my header section is getting distracted in shop page i am attaching the screenshot please check and resolve it as soon as possible sometime it is showing problem and sometime it is okay

Please, contact administrator
for this information.

#351482 Copied Theme version: 9.0.5 WooCommerce version: 7.5.1

3 Answers

Tony Rodriguez

Support staff

March 28, 2023 at 09:45

Hello Ritik Kumar,

We apologize for any inconvenience, but we are unable to view the screenshots you provided. Please upload the screenshots to https://postimages.org/ and paste the links here.

Additionally, We recommend disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then testing again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

We look forward to hearing from you.

Best Regards,
8Theme’s Team

#351488 Copied

Ritik Kumar

Participant

March 28, 2023 at 10:44

image link https://postimg.cc/dhC6rqCd
please debug my website and resolve my issue

Please contact administrator
for this information.

#351494 Copied

Rose Tyler

Support staff

March 28, 2023 at 12:07

Hello, Ritik Kumar,

We’ve answered here – https://www.8theme.com/topic/in-desktop-header-is-getting-changed-automatically/#post-351506

Kind Regards,
8theme team

#351507 Copied
Tagged: check, distorted, header, templates, woocommerce, wordpress
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