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My preloader appears below the screen sometimes

This topic has 4 replies, 3 voices, and was last updated 1 months ago ago by Jack Richardson

Anurag

Participant

March 18, 2025 at 07:14

sometimes when i open my website without cache my preloader appears to be in botom instead of center i uploades the file how it looks

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3 Answers

Rose Tyler

Support staff

March 18, 2025 at 16:39

Hello, Anurag,

Thank you for reaching out to us.

Could you please provide more details about the browsers and devices you used while testing this situation?

Best regards,
8Theme Team

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Anurag

Participant

March 18, 2025 at 17:37

almost all phones i tried with my other phones also but it appears once in 10 times my device is Samsung S22 ultra browser chrome

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Jack Richardson

Support staff

March 19, 2025 at 09:34
Dear @Anurag,

We hope you are doing well.

We have attempted to test the issue multiple times but were unable to reproduce it. Could you kindly try uploading a different loader on your website and check if the issue persists? Alternatively, if this problem occurs only in specific cases on mobile devices, it might be more effective to disable the site preloader for mobile users.

If you decide to proceed with this approach, you can add the following custom snippet to your “child-theme/style.css” file:

@media only screen and (max-width: 768px) { body > .et-loader { display: none; } }

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team
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