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My product thumbnails dont show on product pages

This topic has 8 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Rose Tyler

Iliyah Modest Boutique

Participant

September 30, 2024 at 14:17

My product thumbnails dont show on product pages. It only shows the main photo.
I want the additional images from the product gallery to show as thumbnails so customers can swipe through each different view.

#416451 Copied

7 Answers

Rose Tyler

Support staff

September 30, 2024 at 14:56

Hello,

Thank you for reaching out to us.

Please try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Should the problem continue, please provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

#416460 Copied

Iliyah Modest Boutique

Participant

October 1, 2024 at 03:06

I have done this and its still not working. I need the product thumbnails to work. Please see temporary admin access.

Please contact administrator
for this information.

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Jack Richardson

Support staff

October 1, 2024 at 08:17

Dear @Iliyah Modest Boutique,

I hope this message finds you well. We have observed an unusual issue where, despite the deactivation of all plugins on your website, the problem persisted. However, upon further investigation, we discovered that once we deactivated the few plugins on your web-site, the product thumbnails on the product page were displayed correctly (reference: https://prnt.sc/9TgJMeQqJhkW).

Additionally, we noticed that you are utilizing a separate plugin for Swatches. We would like to recommend our built-in solution for this purpose, which you may find beneficial. For more details, please visit our documentation and video tutorials at https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/.

Thank you for your attention to this matter. We look forward to your feedback and are here to assist with any further issues you might encounter.

Best Regards,
Jack Richardson
The 8Theme Team

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Iliyah Modest Boutique

Participant

October 1, 2024 at 10:20

The few plugins that were activated help run the backend Ecommerce functionality. Please tell me which plugin specifically causes the problem.

I also turn on the swatches plugin after the issue occurred.

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Jack Richardson

Support staff

October 1, 2024 at 13:02

Dear @Iliyah Modest Boutique,

We hope this message finds you well. As part of our ongoing support, we have deactivated several 3rd-party plugins on your website to isolate the issue you encountered. We kindly ask you to reactivate each plugin individually to identify the problematic one.

Should you require further assistance or have any questions during this process, please do not hesitate to reach out to us.

Best Regards,
Jack Richardson
The 8Theme Team

#416626 Copied

Iliyah Modest Boutique

Participant

October 1, 2024 at 13:34

It was the Jetpack plugin causing the issue. I have activated all the other plugins and disabled the Jetpack plugin and it’s now working.

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Rose Tyler

Support staff

October 1, 2024 at 14:10

Dear @Iliyah Modest Boutique,

Thank you for updating us on the result. You may proceed to work on resolving the issue in collaboration with the support service of the mentioned plugin or refrain from activating the plugin.

Best Regards,
8Theme’s Team

#416642 Copied
Tagged: fix thumbnail display, online store optimization, product pages, product thumbnails, troubleshooting, woocommerce, wordpress templates
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