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My products are all duplicate and illegal.

This topic has 46 replies, 3 voices, and was last updated 16 minutes ago ago by cocofu

cocofu

Participant

September 20, 2024 at 08:09

You are right, don’t enter those two:

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cocofu

Participant

September 20, 2024 at 08:12

You are right, don’t enter those two:

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support staff only.

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cocofu

Participant

September 20, 2024 at 08:13

Please reply to me. Please reply to me if you receive it.

#415185 Copied

cocofu

Participant

September 20, 2024 at 08:18

I gave you is normal, please do not enter that: why can’t I send a message, did you receive my message, please reply

#415186 Copied

cocofu

Participant

September 20, 2024 at 08:46

：This symbol is not a password, please do not join, my password is correct, because you have not replied to my message for too long, for security reasons, I changed my password, please tell me if you can solve my problem, if you can not solve this problem please tell me

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Jack Richardson

Support staff

September 20, 2024 at 09:03

Dear @cocofu,

We hope this message finds you well. We kindly request that you refrain from altering the access permissions to the private area of our forum for at least one day. Currently, the access you sent us in private area is only visible to you, the author of the topic, and our support staff.

We have observed frequent modifications to these permissions, which unfortunately complicates our support process. By the time our developers respond to your requests, the access has often been changed, necessitating repeated requests for correct access settings. This cycle delays the resolution of your issues.

Please be advised that our support guidelines specify response times of up to 24 hours on weekdays and up to 48 hours on weekends. Given that your replies are occurring every 20-30 minutes, as noted here [https://prnt.sc/EcN5YUi0mS6i], it is challenging for our team to respond to each request immediately. We appreciate your patience and assure you that you will receive feedback as soon as our developers are able to review your request.

Additionally, from our initial analysis of your website, we suspect that there may be issues related to page reloading when the URL contains additional parameters. Could you please consult with your hosting provider to check if there are any server file settings that might be interfering with the correct functioning of ajax filters? Further details can be found in the private area of our forum.

Thank you for your understanding and cooperation. We look forward to resolving your issues efficiently.

Best Regards,
Jack Richardson
The 8Theme Team

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cocofu

Participant

September 20, 2024 at 09:05

This is the account number and password.

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Jack Richardson

Support staff

September 20, 2024 at 09:13

Dear @cocofu,

Thank you for granting us new access to your website. Our development team will review the issues you’ve reported as soon as they address prior commitments on their schedule.

In the meantime, we recommend following the previously suggested solutions, as they may resolve some of the concerns you are experiencing.

Please keep us updated after you have consulted with your service provider and reviewed the plugins that could potentially be causing the issues.

Best regards,
Jack Richardson
The 8Theme Team

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cocofu

Participant

September 20, 2024 at 09:17

it is not specified what exact server files/settings could be interfering with the correct functioning

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Jack Richardson

Support staff

September 20, 2024 at 09:23

Dear @cocofu
Such redirection may be set either in .htacess file on your server or by some settings in plugins installed on your web-site. That’s why one of the solution was to contact with hosting provider to check if there are no redirections made in .htaccess of similar files that caused such redirections.
Kind regards, Jack Richardson

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cocofu

Participant

September 20, 2024 at 09:27

I disabled the lightless plugin.

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cocofu

Participant

September 20, 2024 at 09:31

Ok, I’ll contact them and take a look at the issue.

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Jack Richardson

Support staff

September 20, 2024 at 09:57

Hello @cocofu
Ok, take your time in checking the possible solutions from your side based on the suggestions we provided.
Kind regards, Jack Richardson

#415232 Copied

cocofu

Participant

September 20, 2024 at 09:59

https://xstore.8theme.com/product-category/men/accessories-men/

This is your template’s oversight.

https://hautecouture-co.com/shop/?filter_cat=athletic

This is my worry. I want to ask you if your technology can help me with this worry.

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Jack Richardson

Support staff

September 20, 2024 at 10:12

Dear @cocofu,

We would like to clarify that the issue you are experiencing does not stem from our template. It appears that you are currently utilizing a different widget to achieve the filtering functionality. We recommend that you try incorporating the ‘Product Categories’ widget into your Shop sidebar. This widget can be accessed via the following link: https://prnt.sc/GQKpX-ueXi4v. Please replace our ‘Filter Products by Categories’ with this widget and observe if the issue persists.

Furthermore, we eagerly await your feedback regarding the performance after you have implemented our previous advice concerning the deactivation of the third-party plugin and the redirection of hosting files.

Thank you for your cooperation and attention to these suggestions. We look forward to your response and are here to assist you with any further inquiries.

Best Regards,
Jack Richardson
The 8Theme Team

#415235 Copied

cocofu

Participant

September 20, 2024 at 11:18

This is how your colleague adjusted it. Because my new website couldn’t start filtering at that time, I contacted your colleague through after-sales service, and he helped me adjust the filtering to the current state.

I gave you my account and password.

Please help me take a look

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