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My shop is very slow and products are loading slow too

This topic has 14 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Ryan

Ryan

Participant

December 18, 2023 at 06:24

i use Litespeed Cache and my server is litespeed too
No issues with other websites, but this x store is slow
Also i can see :
We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.

or :

We are unable to connect to the 8Theme API to retrieve the list of plugins.

I believe nothing wrong with amazing Xstore and may there is some conflict in my settings
Would you please advise me how can i fix it?

Regards

Please, contact administrator
for this information.

#376950 Copied Theme version: Version 5.2.4 WooCommerce version: Version 8.4.0

13 Answers

Tony Rodriguez

Support staff

December 18, 2023 at 08:08

Hello, @Ryan,

Thank you for contacting us and for using XStore.

My shop is very slow and products are loading slow too

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.54

Please try to increase your PHP version as 8.0

Another potential cause of errors may be the use of third-party plugins that are based on Kirki.

Do you have white/black list on your server or restriction by IP?

It can be an issue with server settings that are blocking something and causing notifications.

So we would recommend you contact your hosting provider to get assistance from their side first.

Kind Regards,
8theme team

Please contact administrator
for this information.

#376960 Copied

Ryan

Participant

December 18, 2023 at 09:07

Hi
Thanks for your prompt response.
I added 136.243.62.54 in server whitelist now
also the back-end is too slow …
the php version is 8

Please contact administrator
for this information.

#376976 Copied

Tony Rodriguez

Support staff

December 18, 2023 at 09:30

Hello, @Ryan,

Thank you for your response.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Additionally, Please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic, on which you are facing the issue so that we can check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

Please contact administrator
for this information.

#376980 Copied

Ryan

Participant

December 18, 2023 at 10:08

Hi ,

It is very slow
the other websites on this server are okay!

https://we.tl/t-NPElU0tq8s

Please contact administrator
for this information.

#376983 Copied

Ryan

Participant

December 18, 2023 at 10:25

Hi ,
I’ve been set the password and shared

Please contact administrator
for this information.

#376989 Copied

Rose Tyler

Support staff

December 18, 2023 at 13:16

Hello, Ryan,

We appreciate you reaching out to us.

Kindly provide us with FTP access credentials rather than CPanel access.

For instructions on how to create FTP access, we recommend that you consult with your hosting provider. They will be able to guide you through the necessary steps.

Furthermore, we suggest inquiring with your hosting provider about any server-side support that may be available to assist you with the speed problem.

Kind Regards,
8theme team

#377011 Copied

Ryan

Participant

December 18, 2023 at 13:27

Hi ,

Please login to cPanel and click on files.
The ftp option is not available.

#377014 Copied

Ryan

Participant

December 18, 2023 at 15:25

The Woo-Commerce is to slow and load the products with huge delay
Also shopping card issues

#377040 Copied

Rose Tyler

Support staff

December 18, 2023 at 17:13

Hello, Ryan,

We are writing to inform you of some primary issues we have identified within our system, specifically concerning both the administrative backend and the frontend interfaces.
1. Backend:
– We have detected that the server performance is currently suboptimal.
2. Frontend:
– The server performance for the frontend is also found to be lacking.
– We have encountered issues with image display. After switching themes, the situation seems to have improved. Previously, images were loading at a size of 300×300 pixels and were being stretched to 1700 pixels. The exact cause of this glitch is unclear.
For your reference, here are screenshots depicting the default theme and the current theme:
– Default theme: https://prnt.sc/f_ir2hYVYL72
– XStore theme: https://prnt.sc/4-q4E0ZCHeZz
– XStore previously: https://prnt.sc/4YP0pmqcKFqi

To address these issues and enhance the overall performance, we recommend the installation of a caching solution, such as WP Rocket or W3 Total Cache.

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best regards,
The 8Theme Team

#377061 Copied

Ryan

Participant

December 18, 2023 at 20:08

Hi ,

Thank you very much and i can confirm it is much better now .
Just i purchased wp rocket but i get error:

WP Rocket There seems to be an issue validating your license. Please see the error message below.

cURL error 28: SSL connection timeout

This error was in Xstore and you resolved.
Would you please assist me with ?

Regards,

#377065 Copied

Ryan

Participant

December 19, 2023 at 05:43

Hi ,

I dont see an error while using curl from commandline as the user

####################
[root@mel public_html]# su – lumopain
Last login: Tue Dec 19 15:03:29 AEDT 2023 on pts/0
[lumopain@mel ~]$ logout
[root@mel public_html]# su – lumopain
Last login: Tue Dec 19 15:04:47 AEDT 2023 on pts/0
[lumopain@mel ~]$ curl -I -v https://lumopaints.com.au/
* Trying 139.99.130.57…
* TCP_NODELAY set
* Connected to lumopaints.com.au (139.99.130.57) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
* CAfile: /etc/pki/tls/certs/ca-bundle.crt
CApath: none
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
* TLSv1.3 (IN), TLS handshake, Server hello (2):
* TLSv1.3 (IN), TLS handshake, [no content] (0):
* TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8):
* TLSv1.3 (IN), TLS handshake, Certificate (11):
* TLSv1.3 (IN), TLS handshake, CERT verify (15):
* TLSv1.3 (IN), TLS handshake, Finished (20):
* TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1):
* TLSv1.3 (OUT), TLS handshake, [no content] (0):
* TLSv1.3 (OUT), TLS handshake, Finished (20):
* SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
* ALPN, server accepted to use h2
* Server certificate:
* subject: CN=lumopaints.com.au
* start date: Dec 18 06:47:10 2023 GMT
* expire date: Mar 17 06:47:09 2024 GMT
* subjectAltName: host “lumopaints.com.au” matched cert’s “lumopaints.com.au”
* issuer: C=US; O=Let’s Encrypt; CN=R3
* SSL certificate verify ok.
* Using HTTP2, server supports multi-use
* Connection state changed (HTTP/2 confirmed)
* Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
* TLSv1.3 (OUT), TLS app data, [no content] (0):
* TLSv1.3 (OUT), TLS app data, [no content] (0):
* TLSv1.3 (OUT), TLS app data, [no content] (0):
* Using Stream ID: 1 (easy handle 0x562302ac36b0)
* TLSv1.3 (OUT), TLS app data, [no content] (0):
> HEAD / HTTP/2
> Host: lumopaints.com.au
> User-Agent: curl/7.61.1
> Host: lumopaints.com.au
> User-Agent: curl/7.61.1
> Accept: */*
>
* TLSv1.3 (IN), TLS app data, [no content] (0):
* Connection state changed (MAX_CONCURRENT_STREAMS == 100)!
* TLSv1.3 (OUT), TLS app data, [no content] (0):
* TLSv1.3 (IN), TLS app data, [no content] (0):
< HTTP/2 200 HTTP/2 200 < content-type: text/html; charset=UTF-8 content-type: text/html; charset=UTF-8 < link: <https://lumopaints.com.au/wp-json/>; rel=”https://api.w.org/”
link: <https://lumopaints.com.au/wp-json/>; rel=”https://api.w.org/”
< link: <https://lumopaints.com.au/wp-json/wp/v2/pages/1718>; rel=”alternate”; type=”application/json”
link: <https://lumopaints.com.au/wp-json/wp/v2/pages/1718>; rel=”alternate”; type=”application/json”
< link: <https://lumopaints.com.au/>; rel=shortlink
link: <https://lumopaints.com.au/>; rel=shortlink
< date: Tue, 19 Dec 2023 04:05:44 GMT date: Tue, 19 Dec 2023 04:05:44 GMT < alt-svc: h3=":443"; ma=2592000, h3-29=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, quic=":443"; ma=2592000; v="43,46" alt-svc: h3=":443"; ma=2592000, h3-29=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, quic=":443"; ma=2592000; v="43,46" < * Connection #0 to host lumopaints.com.au left intact ##################################### Could you let me know how to reproduce the error? The curl access from PHP should also work the same. I have now increased PHP timeouts too

#377074 Copied

Rose Tyler

Support staff

December 19, 2023 at 15:43

Hello, Ryan,

We have encountered an issue accessing the wp-admin panel with the credentials previously provided. To ensure continued support and maintenance, we kindly request that you share the updated access details at your earliest convenience.

Additionally, we recommend reviewing the following article for guidance on resolving CURL error 28: https://www.hostinger.com/tutorials/curl-error-28.

Thank you for your prompt attention to this matter.

Best regards,
The 8Theme Team

#377156 Copied

Ryan

Participant

December 19, 2023 at 15:54

Hi ,
The problem was with WP Rocket
I refunded and used free LiteSpeed module and the issues resolved

Appreciated your support.

#377158 Copied
Tagged: best selling themes, fast woocommerce products, improve shop speed, optimized woocommerce themes, slow loading fix, woocommerce themes
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My shop is very slow and products are loading slow too

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