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My site is crashed due a plugin update and everything scrambled including all my customizations

This topic has 2 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Tony Rodriguez

Ram Yadav

Participant

November 9, 2024 at 19:11

recently i updated plugins on my website but i forgot to make a backup of date before doing this…when i updated the site got crashed and all my information and home page customizations everything gone ….now everything looking scrambled on my homepage my all hardwork is gone ….so i just want you to look into it plz restore all the information and customizations if u can or atleast plz make homepage apperance as it was bcoz there is everything scrambled right now , slides , products and information everything scrambled there …so plz look into it and resolve it as soon as possible

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1 Answer

Tony Rodriguez

Support staff

November 11, 2024 at 07:08

Hello, @Ram Yadav,

Thank you for reaching out to us. We are truly sorry to hear about the issues you’re experiencing after updating the plugins on your website. We understand how frustrating it can be to see your hard work affected in this way.

We will certainly look into the matter and do our best to assist you. While we cannot guarantee a full restoration without a backup, we will make every effort to restore your homepage’s appearance and resolve the issues with the scrambled content, including slides, products, and other information.

Additionally, We would like to inform you that we are currently unable to access your website due to a critical error that appears when attempting to visit the site.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Thank you for your patience and understanding.

Best regards,
8Theme Team

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