My site is gone down - by Andre - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 9 years, 4 months ago ago by Jack Richardson

  • Avatar: andre@nuhouse.ie
    Andre
    Participant
    July 7, 2015 at 15:05

    Hello i have just logged onto my site & i am getting this: Fatal error: Call to undefined function et_page_config() in /home/marygrant/public_html/wp-content/themes/woopress/page.php on line 8?

    Do you know why this is & how i can fix it?

    6 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    July 7, 2015 at 15:26

    Hello,

    What last changes have you made?
    Also please make full backup of the site and we’ll try to reupload the theme.

    Regards,
    Robert Hall.

    Avatar: andre@nuhouse.ie
    Andre
    Participant
    July 7, 2015 at 15:32

    The last thing i done was update a plugin. I have a backup done if you can try fixing the problem that would be brilliant. Can you let me know how you get on please Robert.

    Avatar: andre@nuhouse.ie
    Andre
    Participant
    July 7, 2015 at 15:48

    It was “WooCommerce Jetpack” & i have deactivated it now but its still the same?????

    Avatar: andre@nuhouse.ie
    Andre
    Participant
    July 7, 2015 at 16:20

    I have downloaded the latest theme now & i am uploading that to see if it is any different???

    Avatar: andre@nuhouse.ie
    Andre
    Participant
    July 7, 2015 at 19:32

    Robert i got the site back up & running with a re-install of the theme?

    Is there any way of finding out through a log file of what happened as i am the only person that was on the site yesterday & i didn’t touch any of the theme files?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 10:14

    Hello,

    To check log files you should contact your hosting provider support. They should store logs of your site.

    Best regards,
    Jack Richardson.

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