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My site not working because of elementor plugin.

This topic has 12 replies, 3 voices, and was last updated 1 weeks, 3 days ago ago by Jack Richardson

bajirap

Participant

March 19, 2025 at 21:03

Hello , when i disable elementor my site is working but when i active site not working. how can fix this? why this happening idk.

Please, contact administrator
for this information.

#437937 Copied Theme version: 9.4.9

11 Answers

Rose Tyler

Support staff

March 19, 2025 at 21:59

Hello,

Thank you for reaching out to us.

1/ To identify the cause of the issue, please navigate to WooCommerce > Status > Logs and check the fatal error log file.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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bajirap

Participant

March 19, 2025 at 22:17

Here you are

Please contact administrator
for this information.

#437949 Copied

Jack Richardson

Support staff

March 20, 2025 at 09:45

Dear @bajirap,

I hope you are doing well.

Could you kindly reach out to your hosting provider and request them to check the server error logs? We have reviewed your website from our dashboard, and no visible issues were detected on our end.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

#438005 Copied

bajirap

Participant

March 20, 2025 at 13:22

I Reinstalled wordpress and do everything again but still same i dont understand.

#438030 Copied

bajirap

Participant

March 20, 2025 at 13:25

The plugin elementor makes a problem whatever you do no matter.

#438031 Copied

Jack Richardson

Support staff

March 21, 2025 at 08:06

Dear @bajirap,

I hope you are doing well.

We kindly wanted to follow up as we have not yet received a response to our previous inquiry. Therefore, we are reaching out again with the same request:

Could you kindly reach out to your hosting provider and request them to check the server error logs?

We would greatly appreciate your assistance in this matter.

Additionally you can check for similar topics on Elementor support forum: https://wordpress.org/support/plugin/elementor/

Looking forward to your response.

Best regards,
Jack Richarson
8Theme Team

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bajirap

Participant

April 6, 2025 at 23:56

Here is server error logs please help me

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bajirap

Participant

April 6, 2025 at 23:57

Here it is

Content is visible for topic creator and
support staff only.

#439965 Copied

Jack Richardson

Support staff

April 7, 2025 at 07:55

Dear @bajirap,

Thank you for reaching out.

Based on the log you provided, which includes the error message “WordPress database error: Lost connection to MySQL server during query for query …”, it appears that the issue is related to your database. This type of issue typically falls outside the scope of our theme support.

We recommend that you contact your hosting provider, as they will be better equipped to assist you in resolving database-related problems. It is possible that recent database optimizations or the use of certain optimization plugins may have contributed to this issue.

At the moment, your website is not loading, which limits our ability to review your configuration. Once your website is accessible again, we would be able to take a closer look if needed.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Content is visible for topic creator and
support staff only.

#439995 Copied

bajirap

Participant

April 7, 2025 at 13:48

Hello dear my site is not eleganzadoor.com i changed with kapisec.com

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Jack Richardson

Support staff

April 8, 2025 at 14:48

Dear @bajirap,

We hope this message finds you well.

We would like to kindly follow up and ask whether you had the opportunity to implement the recommendations we previously suggested. Additionally, could you please let us know what your hosting provider has advised regarding the issue?

We recommend that you contact your hosting provider, as they are better equipped to assist you in resolving database-related issues. It is possible that recent database optimizations or the use of certain optimization plugins may have contributed to the problem.

Furthermore, we would appreciate it if you could provide us with the updated wp-admin access credentials. For security purposes, please feel free to share this information via the private area.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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