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My site not working because of elementor plugin.

This topic has 3 replies, 2 voices, and was last updated 11 minutes ago ago by bajirap

  • Avatar: bajirap
    bajirap
    Participant
    March 19, 2025 at 21:03

    Hello , when i disable elementor my site is working but when i active site not working. how can fix this? why this happening idk.

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    #437937 Copied Theme version: 9.4.9
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2025 at 21:59

    Hello,

    Thank you for reaching out to us.

    1/ To identify the cause of the issue, please navigate to WooCommerce > Status > Logs and check the fatal error log file.

    2/ Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #437947 Copied
    Avatar: bajirap
    bajirap
    Participant
    March 19, 2025 at 22:17

    Here you are

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    support staff only.
    #437949 Copied
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