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My site’s appearance is broken after the latest update

This topic has 11 replies, 4 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

Ombi

Participant

September 3, 2024 at 16:29

Hi, After I updated the theme and core plugins. My web UI is a mess and I’m forced to activate maintenance mode.

What’s the solution? Do I have to go back to the previous version?

#412928 Copied

10 Answers

Rose Tyler

Support staff

September 4, 2024 at 07:07

Hello, Ombi,

Thank you for reaching out to us. We’re sorry to hear about the issues you’re experiencing after updating the theme and core plugins. We understand how important it is for your website to run smoothly, and we’re here to help.

Sometimes, post-update issues are simply due to old cached files. Please clear your website’s cache as well as your browser cache.

Updating the theme should not cause any issues unless the previous version was significantly outdated. Currently, we are unable to view your site and you have not provided any screenshots, which makes it challenging for us to understand the specific problem you are facing. Could you please provide temporary wp-admin access so that we can examine your site more closely and offer the necessary support?

Best Regards,
8Theme’s Team

#412946 Copied

Ombi

Participant

September 4, 2024 at 08:53

currently, our cache plugin not actived.

Files is visible for topic creator and
support staff only.

#412968 Copied

Rose Tyler

Support staff

September 4, 2024 at 08:57

Hello, Ombi,

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

If this doesn’t help, provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

Best Regards,
8Theme’s Team

#412969 Copied

Ombi

Participant

September 4, 2024 at 09:13

Here the result after do that

Files is visible for topic creator and
support staff only.

#412970 Copied

Rose Tyler

Support staff

September 4, 2024 at 09:32

Hello, Ombi,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

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Ombi

Participant

September 4, 2024 at 10:13

Please tell me the cause, so that in the future I can solve it myself

Please contact administrator
for this information.

#412984 Copied

Rose Tyler

Support staff

September 4, 2024 at 10:28

Hello, Ombi,

You are using CDN https://prnt.sc/pLCdLcdOWOAN Please clear CDN cache or even temporarily disable it and let us know results.

Best Regards,
8Theme’s Team

#412988 Copied

Ombi

Participant

September 4, 2024 at 13:48

nothing changed after I cleared the cache and even disconnected the cdn.

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Jack Richardson

Support staff

September 4, 2024 at 16:30

Hello @Ombi

The issue may be caused by some parsing settings by Elementor if the “CSS Print Method” was set to Internal embedding (https://prnt.sc/8DiioviDEJtB). So we would recommend you to switch it to the External CSS file method but previously you need to increase the Memory size by contacting to your hosting provider. Otherwise there is an error on frontend Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes). Also, once you make it done, ensure that all caches are cleared including CDN + Litespeed plugin ones.

Kind regards,
Jack Richardson
The 8theme’s team

#413060 Copied

Andrew Mitchell

Support staff

September 5, 2024 at 02:56

Dear Ombi,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#413082 Copied
Tagged: broken site appearance, fix wordpress update, restore woocommerce layout, troubleshoot woocommerce theme, woocommerce theme issues, wordpress update solution
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My site’s appearance is broken after the latest update

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