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My store crash and the xstore plugins chras the page.

This topic has 9 replies, 2 voices, and was last updated 23 minutes ago ago by Tony Rodriguez

henrik

Participant

January 22, 2025 at 12:27

problems with the page.

cant install the xstore..
I have to change the name on the folder.
then the WP admin working.

#431687 Copied Theme version: 9.4.6

8 Answers

henrik

Participant

January 22, 2025 at 12:27

try it.

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#431688 Copied

henrik

Participant

January 22, 2025 at 12:30

pm

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#431690 Copied

henrik

Participant

January 22, 2025 at 12:37

if I change this to other name,… the WP admin working.
but I cant install it agan..

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#431692 Copied

Tony Rodriguez

Support staff

January 22, 2025 at 12:50

Hello, @henrik,

Thank you for reaching out to us with your concern.

We would like to inform you that we are currently unable to access the backend of your website, as the provided wp-admin credentials appear to be invalid. To assist you effectively, we kindly request that you provide valid wp-admin access, along with FTP access, in the private content area.

Once we receive the updated credentials, we will promptly review the issue and provide the necessary support.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

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henrik

Participant

January 22, 2025 at 12:57

hello.

I have now upload the same files from another webpage.
and then the WP admin working fine..

but please test.. its when I install the xstore core the problem is..

it log out and dont to nothing on the ftp.

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#431697 Copied

Tony Rodriguez

Support staff

January 22, 2025 at 13:17

Hello, @henrik,

Thank you for providing us with access to your WordPress admin panel.

We have thoroughly reviewed your website and did not identify any issues. Both the XStore theme and the XStore Core plugin are activated and functioning correctly on your site.

We kindly recommend clearing your browser cache and checking the website again.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#431702 Copied

henrik

Participant

January 22, 2025 at 13:21

yes. its working AFTER i upload the files from another page.
I ditt get the files from bursdagutleie.no and upload it to cutit.no
then its working.

but delete it.
install it from YOUR server.
then I did get the problems.

#431703 Copied

Tony Rodriguez

Support staff

January 22, 2025 at 13:24

Hello, @henrik,

Thank you for your response.

We kindly recommend that you download the XStore theme and the XStore Core plugin archive from the following page: https://www.8theme.com/downloads/ -Once downloaded, please proceed to install them on your website.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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