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My store is getting error 500 – CPU overload

This topic has 1 reply, 1 voice, and was last updated 40 seconds ago ago by Caique Lourenço

Caique Lourenço

Participant

October 20, 2024 at 04:00

Hello,

I would like help to solve my problem. Just over 10 days ago, my site started to crash, showing error 500.

Every time it crashed, I contacted my hosting support (Hostgator), and they said that the logs show that it was caused by the index.php file on my hosting, and the only information they can provide is that it crashed due to CPU overload.

They recommended several ways to reduce CPU consumption, such as installing a cache plugin, optimizing the database, cleaning unused files or folders, and a few other things. I did all of this, but nothing worked; it kept crashing due to maximum CPU usage.

The last time I contacted them, they recommended disabling all the plugins on the site and testing them one by one to see which one was causing the issue. I tested it yesterday and left only 5 plugins:
1 – Elementor
2 – Pro Elements
3 – WooCommerce
4 – Brazilian Market on WooCommerce
5 – XStore Core

To my surprise, it continued to crash and show error 500.

I urgently need help, as I don’t know what else to do.

I will attach the password for my wp-admin and also include the password for my cPanel to check the server directly.

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