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My store just crash and the wordpress building feature said is due to ecore xstore

This topic has 6 replies, 5 voices, and was last updated 27 minutes ago ago by Jack Richardson

Rodlens Hora

Participant

January 21, 2025 at 07:35

my store just crash and the wordpress building feature said is due to ecore xstore plugin the theme need to update

Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 16 of the file /public_html/wp-content/plugins/et-core-plugin/packages/xstore-waitlist/emails/class-customer-notify-new-request.php. Error message: Access level to XStoreCore\Modules\WooCommerce\XStore_Waitlist_Customer_Notify_New_Request::$placeholders must be public (as in class WC_Email)

#431429 Copied Theme version: 9.4.6

5 Answers

Rose Tyler

Support staff

January 21, 2025 at 07:53

Hello, Rodlens Hora,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#431435 Copied

bcbank

Participant

January 21, 2025 at 07:59

Experiencing the same issue here… https://www.8theme.com/topic/xstore-core-fatal-error-caused-by-xstore-plugin/#post-431407

#431436 Copied

Jack Richardson

Support staff

January 21, 2025 at 09:04

Dear @Rodlens Hora and @bcbank,

We hope this message finds you well.

We always recommend that our customers perform updates only after we have officially released a compatible version. You can verify compatibility by reviewing the changelog on our update history page: https://xstore.8theme.com/update-history/.

However, as you have already updated some plugins and encountered errors, we have released patches to address these issues promptly. Please install the following patches for quick fixes:
– Patch ID: 9463468
– Patch ID: 9467921

To resolve the problem, we recommend following these steps:
1. Navigate to XStore Patcher in your dashboard.
2. Click on Refresh Patches.
3. Click on Apply All Patches or activate only the mentioned ones.

For more detailed instructions, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/.

If you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#431459 Copied

TheOne

Participant

January 21, 2025 at 09:37

This doesn’t work. It did enable me to go into admin but the site is broken. Please give me a fix to this problem urgently! Link to the site in private, picture in attachment.

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#431465 Copied

Jack Richardson

Support staff

January 21, 2025 at 11:15

Dear @Rodlens Hora,

We hope this message finds you well.

We have reviewed the website you shared, and we can confirm that it is functioning correctly. For your reference, we have attached screenshots in the private area.

We kindly recommend clearing your browser cache and checking the website again. If the issue persists, we would appreciate it if you could provide us with the wp-admin login credentials for your website. This will allow us to investigate further and assist you in finding a solution.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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#431483 Copied
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