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My theme is missing the header and it cannot be edited with Elementor

This topic has 8 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

Guilherme

Participant

July 20, 2024 at 01:32

Hello everyone, my problem with the theme is that the header is not appearing. After two days of trying to resolve the issue, I decided to reach out to you. The only solution I found that worked was resetting WordPress. I await your response. Thank you!

#405939 Copied Theme version: 9.3.15

7 Answers

Tony Rodriguez

Support staff

July 20, 2024 at 06:59

Hello, @Guilherme,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#405960 Copied

Guilherme

Participant

July 20, 2024 at 14:30

Hello, sending the access details in private.

Please contact administrator
for this information.

#406016 Copied

Guilherme

Participant

July 20, 2024 at 14:49

If you find a solution to fix the problem, could you let me know what was done to resolve it?

#406020 Copied

Guilherme

Participant

July 20, 2024 at 16:03

I forgot to provide the url

Please contact administrator
for this information.

#406028 Copied

Rose Tyler

Support staff

July 21, 2024 at 14:45

Hello, @Guilherme,

We can’t log in to your site, unfortunately. Please check.

About the header:
We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import prebuild templates after that.
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Kind Regards,
8theme team

#406177 Copied

Guilherme

Participant

July 21, 2024 at 18:20

Hello Rose, it worked! Thank you so much for your help.

#406196 Copied

Tony Rodriguez

Support staff

July 22, 2024 at 05:46

Hello, @Guilherme,

You are welcome!

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#406222 Copied
Tagged: elementor editing issues, fix woocommerce theme problems, missing theme header, resolve elementor header issues, woocommerce wordpress templates, wordpress elementor troubleshooting, wordpress theme editing solutions
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My theme is missing the header and it cannot be edited with Elementor

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