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My theme update button is not working. Not sure what happened yesterday it was all fine

This topic has 2 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Tony Rodriguez

Spyroooooo

Participant

March 23, 2024 at 12:24

Hello 8theme team.

For some reason, I can’t click on the update button in the theme update panel. I mean I can click it, but nothing happens. Can you help me?

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#388205 Copied Theme version: 9.2.9

1 Answer

Tony Rodriguez

Support staff

March 23, 2024 at 13:04

Hello, @Spyroooooo,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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#388207 Copied
Tagged: best selling woocommerce problems, fix woocommerce update button, theme update button not working, trouble with woocommerce updates, woocommerce theme update errors, woocommerce themes update issue, woocommerce troubleshooting
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