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My website is broken down! :( - by Pratik

This topic has 7 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler

Pratik

Participant

May 22, 2021 at 06:56

hello support,

I don’t know is this because of wordpress auto-update or some other updates or theme updates, now when i login to wp-admin dashboard i see only html

i tried so many different things, it won’t just come back

see the screenshot
https://prnt.sc/1392xmi

#288553 Copied Theme version: 7.2.5

6 Answers

Rose Tyler

Support staff

May 22, 2021 at 10:14

Hello,

Try to contact your hosting provider.

Regards

#288581 Copied

Pratik

Participant

May 22, 2021 at 10:23

All the other websites on that server is working fine! Just this website is having the issue.

#288582 Copied

Pratik

Participant

May 22, 2021 at 13:26

can please help me with this?

i am sharing my wp-admin credentials

Please contact administrator
for this information.

#288599 Copied

Rose Tyler

Support staff

May 23, 2021 at 08:04

Hello,

We can see a lot of js errors that are independent of our theme via the browser console.
Try to disable 3rd party plugins by re-naming via FTP and check how it works then.
Did you make changes in files of the child theme? Check additional customization there.
Try to remember what you did before it broke.
Check server error log, are there any errors?
Let us know results, provide temporary FTP access, so we can take a closer look.

Regards

#288637 Copied

Pratik

Participant

May 23, 2021 at 13:29

Thank you so much

please see the ” Private content area…”

Please contact administrator
for this information.

#288675 Copied

Rose Tyler

Support staff

May 23, 2021 at 15:38

We’ve found out that the problem is independent of our theme, it comes from your custom changes in the .htaccess file.
Anyway you should contact your hosting provider
http://prntscr.com/13b2r2w – the main problem is with this file
http://prntscr.com/13b2uyw – when we return htaccess file to default settings like on prev screenshot then it works ok for admin – http://prntscr.com/13b2tqp

Regards

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