My website is extremely slow on mobile, I have checked all settings

Hello, @veryvivid20,

Also, on mobile, the header keeps reverting to the desktop version

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

For your information, we have disabled the mobile optimization option located at Xstore > Theme Options > General. This adjustment has addressed the problem effectively.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hi @veryvivid20,

We’ve checked your website and it’s loading fast on our end: https://www.awesomescreenshot.com/video/28910216?key=7a90815e13d972cadf2260570f345de5

Please log out your admin account to check.

There are some widgets load via the lazyload feature of XSTore theme to reduce the loading time of website. If you would like to disable it, please try adding the following code under functions.php file locates in your child theme:

add_filter('etheme_ajaxify_elementor_widget', '__return_false');
add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
add_filter('etheme_ajaxify_script', '__return_false');
add_filter('et_ajax_widgets', '__return_false');

Then add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container {
    opacity: 1;
    visibility: visible;
}
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before {
    display: none;
}

Best Regards,
The 8Theme Team

Dear @veryvivid20,

We would like to confirm that the loading times on mobile devices are indeed slower compared to the desktop version.

We recommend that you reach out to the WP-Rocket Support Team to ensure that the Mobile Cache is enabled and configured correctly. You can find more information and guidance on this matter by visiting the following link: https://docs.wp-rocket.me/article/708-mobile-cache.

Please note that any issues related to third-party plugins should be directed to the respective plugin’s author for further assistance.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Dear @veryvivid20,

We hope this message finds you well. We are contacting you regarding some PHP fatal errors associated with the WordPress Memory Limit that have been detected on your website.

To resolve these issues, we kindly request that you contact your hosting provider and discuss the following adjustments:

1. Upgrading the PHP version to 8.x.
2. Increasing the WordPress Memory Limit to the highest possible value.

For your convenience, we have included the relevant log file in the Private Content Area of our support portal.

Thank you for your attention to this matter. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hi @veryvivid20,

We don’t have a deal with the personal site optimization, unfortunately – https://themeforest.net/page/item_support_policy

You can send a request for an additional service – https://prnt.sc/R4u4YTxxKOdI https://www.8theme.com/forums/xstore-wordpress-support-forum/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @veryvivid20,

1/ We’ve checked your https://hog*****imber.co.uk/ and it works. What exactly site doesn’t work with our theme?

2/ Please go to your live domain > XStore Welcome tab > unregister license https://prnt.sc/SJv6bDJvFETA and register again, then the info about activations will be updated on your account page.

Best Regards,
8Theme’s Team

Dear @veryvivid20,

We appreciate your prompt response.

There is a critical error on your site. Please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Also, contact your hosting provider and ask to downgrade the PHP version to 8.1 or 8.2.

Best Regards,
8Theme’s Team

Dear @veryvivid20,

We hope this message finds you well. Following our recent analysis of your website, we have activated debugging mode and identified that the primary cause of the slowdown and fatal errors on your category pages is related to your server settings. You can review the specific issues here: https://prnt.sc/We7TcqrncpFS.

We recommend that you promptly contact your hosting provider to verify these settings and discuss potential enhancements to the server properties. It appears that the constants defined in your wp-config file are being overridden or simply ignored [https://prnt.sc/hjzAtEEYvS3h], as evidenced by the discrepancies in the values obtained from different sources:
– XStore system checker: https://prnt.sc/qaJAfrAwKQcE
– WooCommerce: https://prnt.sc/69hT2bPhsW3A
– Elementor: https://prnt.sc/vqNpWLudqvPu

Additionally, we urge you to revisit the article on website speed optimization that we previously recommended: https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website. Our review indicates that several suggested improvements (~70%) have not yet been implemented on your site.

Addressing these issues will significantly enhance your website’s performance and user experience. Should you require further assistance or clarification, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @veryvivid20,

I hope this message finds you well.

We are pleased to inform you that we have conducted thorough testing of your website across various devices utilized by our support managers. We are happy to report that there are no critical errors at present, and the loading speed has significantly improved.

Could you kindly verify these improvements from your end? Additionally, if you encounter any specific issues, please provide us with a detailed description so we can address them promptly.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @veryvivid20,

I hope this message finds you well. Upon reviewing several URLs on your website, we have identified a 502 Bad Gateway error, as evidenced in the screenshot here: https://prnt.sc/u_2l7BkMqJLg. This issue typically points to a server configuration problem rather than a theme-related issue.

For more detailed information on this error and possible solutions, please refer to the following article: [https://www.hostinger.com/tutorials/502-bad-gateway].

We kindly urge you to contact your hosting provider as previously suggested. They are well-equipped to resolve this issue promptly.

Thank you for your immediate attention to this matter. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
Jack Richardson
8Theme’s Team

Hello, veryvivid20,

I hope this message finds you well.

Regarding your query about WP-Cron, I would like to inform you that neither our theme nor any plugins utilize WP-Cron in any capacity.

As for the AJAX requests, it is true that some of them originate from our theme. Primarily, these are related to the filters on the shop page, wishlist, compare list, and the quick view of products. However, there should not be an excessive number of these requests. If possible, we kindly ask you to track these requests. Additionally, it would be beneficial to monitor the requests related to WP-Cron.

Thank you for your attention to this matter. Please do not hesitate to reach out if you require further assistance or have any more inquiries.

Best Regards,
8Theme’s Team