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My Website is not working Fine because of AMP Plugin

This topic has 4 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Tony Rodriguez

Living Space

Participant

August 21, 2024 at 01:52

Hi Team,

I tried using the AMP version and activated the AMP store. However, the mobile website changed because of that plugin. After realizing that the normal mobile website is better for me, I deactivated the plugin. Unfortunately, the same website is still appearing on phones even after deleting the cache and trying everything possible. This is a live website, and I have around 200 to 300 daily visitors. I used a site maintenance plugin to show the website as under maintenance, but the AMP version of the website is still showing up. Please help me with this issue. The mobile version of the website is appearing even when I’m using the desktop version.

Thanks

#410925 Copied

3 Answers

Tony Rodriguez

Support staff

August 21, 2024 at 07:05

Hello, @Living Space,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue.

2/ We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and deactivate the “XStore AMP” plugin and check again.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

We hope this helps.

If the issue persists, Please provide screenshot of the problem and your site wp-admin access in the private content area, so that we can check your settings and help you.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#410952 Copied

Living Space

Participant

August 22, 2024 at 01:08

That plugin I deactivated, and the mobile optimization option is also disabled, but still, whatever changes I make, there are caching issues. The website is very slow after putting it live, and I don’t know why.

#411070 Copied

Tony Rodriguez

Support staff

August 22, 2024 at 06:30

Hello, @Living Space,

Thank you for your response.

1/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Do you use a cache plugin? Please test how it works when this plugin is disabled.

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Warm Regards,
The 8Theme Team

#411081 Copied
Tagged: amp plugin issues, amp plugin wordpress solutions, fix woocommerce amp errors, website functionality problems, wordpress woocommerce troubleshooting
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