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My website is oppening like a mobile site on desktop

This topic has 5 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

Isotto

Participant

September 25, 2023 at 10:26

Hello,

The issue is not understandable for me so i need to consult. When I open to my website on desktop, if i do not login the page is oppening like a mobile page.

I am adding to screenshots:

https://hizliresim.com/gepeq5r

#368458 Copied Theme version: 9.1.14 WooCommerce version: 8.0.3

4 Answers

Rose Tyler

Support staff

September 25, 2023 at 10:51

Hello, Isotto,

Thank you for contacting us and for using XStore.

This problem can be caused by an issue in custom CSS code added on the site. Please provide temporary wp-admin access, so we can check your code.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#368463 Copied

Isotto

Participant

September 25, 2023 at 10:54

Hello,

Thanks for early answer, You can see wp-admin user informations in private content.

Please contact administrator
for this information.

#368464 Copied

Isotto

Participant

September 25, 2023 at 10:56

Also, I should notify again for understanding. If you opened to website, it has no problem. However, when you logged out the issue is starting that is important.

#368466 Copied

Rose Tyler

Support staff

September 25, 2023 at 11:02

Hello, Isotto,

We appreciate your prompt response.

If the issue persists for unlogged users only, it is a cache problem. As we can see, you are using CDN. Please clear all cache (from CDN, plugin and server).

Kind Regards,
8theme team

#368470 Copied
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