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My website is showing a 100% resources usage error ever since I switched to the XStore

This topic has 29 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Luca Rossi

Daniyal

Participant

March 20, 2024 at 07:10

Hi, my website is showing a 100% resources usage error ever since I switched to the XStore theme. Previously, I used the Flatsome theme and never encountered such an error. I’ve contacted my hosting provider, Hostinger, and they confirmed that there are no issues from the hosting side. They mentioned, “After checking your detailed resource usage, I can see that processes that were using most of your hosting plan resources were generated from index.php and admin-ajax.php files and this process is reappearing. This means that this issue was created by one or several of your website plugins when specific changes are done regarding these plugins or scheduled tasks are running.”

Please review and resolve this issue. I’ve also sent the logs file and screenshots below for your reference.

check private Area for Temp Access

Please, contact administrator
for this information.

#387607 Copied Theme version: 9.2.9

28 Answers

Daniyal

Participant

March 20, 2024 at 21:11

Please reply

#387754 Copied

Luca Rossi

Support staff

March 21, 2024 at 04:29

Dear Daniyal,

We hope this message finds you well.

We kindly request that you temporarily deactivate all third-party plugins, retaining only XStore-Core and WooCommerce, to facilitate further investigation of a technical matter. This action will help us determine if the issue persists under these specific conditions.

We have noted that this issue is not commonly reported by our customers, and your cooperation in this troubleshooting step would be greatly appreciated.

Thank you for your attention to this request. We look forward to your prompt response.

Best regards,
The 8Theme Team

#387770 Copied

Daniyal

Participant

March 21, 2024 at 06:52

I resolved the issue by deactivating a plugin I found yesterday, and now everything is working fine.

Can you do me a favor? I’m stuck with a Contact Form 7 issue. I want to Inline some fields in the Contact Form 7. Can you please help me with this?
https://gyazo.com/d98ebd2b2c166edb0c836b2a59b39663

page link in private area

Please contact administrator
for this information.

#387777 Copied

Luca Rossi

Support staff

March 21, 2024 at 07:04

Dear Daniyal,

We hope this message finds you well.

Upon reviewing the provided screenshot (https://prnt.sc/NDObhG79bGYr), we have observed that certain fields appear to be aligned. To assist you further, we kindly request that you provide us with a detailed explanation of the specific layout you are aiming to accomplish.

Your guidance on this matter will enable us to ensure that our service meets your expectations.

Thank you for your attention to this request.

Warm regards,
The 8Theme Team

#387779 Copied

Daniyal

Participant

March 21, 2024 at 07:16

One more Issue of Inline fields has been resolved.

#387781 Copied

Daniyal

Participant

March 21, 2024 at 08:06

I believe the 100% resources usage issue is occurring again.
https://gyazo.com/7058d83d7916d935e477bee813c475f9

please check You have already access of WP-admin and FTP

#387784 Copied

Luca Rossi

Support staff

March 21, 2024 at 09:15

Hi @Daniyal,

We don’t have the access to your hosting cpanel to take a look at the resources usage.

We kindly request that you temporarily deactivate all third-party plugins, retaining only XStore-Core and WooCommerce, to facilitate further investigation of a technical matter. This action will help us determine if the issue persists under these specific conditions.

Warm regards,
The 8Theme Team

#387809 Copied

Daniyal

Participant

March 21, 2024 at 10:15

I have Already Given FTP access to you

Please contact administrator
for this information.

#387825 Copied

Daniyal

Participant

March 21, 2024 at 11:37

Deactivated all plugins

#387841 Copied

Luca Rossi

Support staff

March 21, 2024 at 12:25

Hi @Daniyal,

With FTP account we could not analys the Resource Usage.

“After checking your detailed resource usage, I can see that processes that were using most of your hosting plan resources were generated from index.php and admin-ajax.php files and this process is reappearing. This means that this issue was created by one or several of your website plugins when specific changes are done regarding these plugins or scheduled tasks are running.”

Can you please ask your hosting provider send all the logs related to the high resources usage? So we can take a closer look?

Thank you!

Warm regards,
The 8Theme Team

#387856 Copied

Daniyal

Participant

March 22, 2024 at 07:08

First of all, you guys are responding very late, and you haven’t been able to solve my problem. I’m providing you with temporary access to the hosting account. Kindly resolve this issue. Thank you.

Please contact administrator
for this information.

#387981 Copied

Daniyal

Participant

March 22, 2024 at 12:12

Anyone is there??

#388079 Copied

Luca Rossi

Support staff

March 22, 2024 at 15:31

Dear Daniyal,

Our development team is currently investigating the matter and will provide you with an update shortly.

Warm regards,
The 8Theme Team

#388129 Copied

Luca Rossi

Support staff

March 22, 2024 at 15:38

Dear Daniyal,

We hope this message finds you well.

We’re writing to inform you that our development team has successfully deactivated the Wordfence plugin and subsequently monitored the Resource Usage Monitor. Upon review, we are pleased to report that the issue of 100% resource usage no longer appears. You may view the current status via the following screenshot link: https://prnt.sc/WCQLiVjhHsV7.

Furthermore, we would like to suggest considering an upgrade to your hosting plan. The Business WordPress plan offers a significant improvement in resources at a modest increase in cost. We believe this upgrade would be beneficial for your operations. For your reference, here is a screenshot detailing the plan: https://prnt.sc/pwpOsPMTr7-7.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#388131 Copied

Daniyal

Participant

March 28, 2024 at 10:21

Thanks for resolving my issue, I want to create a Newsletter like this
https://gyazo.com/0262a8654b7e3d6200009478527cf2a0

#388900 Copied
Luca Rossi

Support staff

March 28, 2024 at 11:45
Hi @Daniyal,

Please also add this custom CSS under XStore Custom CSS:
```
selector .mc4wp-form-fields {
    display: flex;
    justify-content: space-between;
}

selector .mc4wp-form-fields label{
    width: 100%;
    margin-right: 10px;
}
```
Best regards,
The 8Theme Team
#388922 Copied
Daniyal

Participant

March 29, 2024 at 07:28

Thanks for helping

#389026 Copied

Daniyal

Participant

March 29, 2024 at 07:36

need to improve my website speed. I have tried a lot but I am unable to achieve better speed, even though I am using the WP-Rocket plugin

current speed: https://gyazo.com/dd82560228ba071eac837106b9706cdf

#389027 Copied

Luca Rossi

Support staff

March 29, 2024 at 08:01

Dear Daniyal,

We kindly request that you navigate to the WP-Rocket settings, select the ‘FILE OPTIMIZATION’ tab, and proceed to activate the ‘Minify Javascript’ and ‘Delay Javascript Execution’ options.

For your reference, here is a screenshot illustrating the settings: https://prnt.sc/bFdDZ_0AhPHH

Additionally, for a comprehensive understanding of these features, we encourage you to review the following article: https://docs.wp-rocket.me/article/1349-delay-javascript-execution

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#389035 Copied

Daniyal

Participant

March 29, 2024 at 08:13

Delaying JavaScript execution can cause issues on the website, as the content will only load when the user scrolls, leading to potential user experience issues such as delayed content rendering and slower perceived performance

#389039 Copied

Luca Rossi

Support staff

March 29, 2024 at 08:41

Dear @Daniyal,

General site speed depends on many factors – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , not just on the theme, but our theme is fully optimized.
Google Pagespeed (and now GTmetrix) scores with 20-50 points for mobile performance for 99% of websites built with WordPress.

We don’t have a deal with the personal site optimization, unfortunately – https://themeforest.net/page/item_support_policy

You can send a request for an additional service – https://prnt.sc/R4u4YTxxKOdI https://www.8theme.com/forums/xstore-wordpress-support-forum/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#389045 Copied

Daniyal

Participant

March 29, 2024 at 10:13

I have read your policy and there is no mention of not providing personal website optimization during the support period.

#389056 Copied

Daniyal

Participant

March 29, 2024 at 10:30

1- Okay, I want to make some small changes to the single product page. When you look at the current single product page, there seems to be excessive padding.

current single page padding layout: https://gyazo.com/048f8b73a595abb39690b301be7a3a30

What I want :https://gyazo.com/73224a1469e38c5f0df4c4745a210c25

#389057 Copied
Luca Rossi

Support staff

March 29, 2024 at 10:40
Dear Daniyal,

We trust this message finds you well.

Kindly proceed to the “Theme Options” section, then select “General/Layout” and adjust the “Site Width” to exceed 1440 pixels. You can refer to the following screenshot for guidance: https://prnt.sc/UFRGDjhTRu4L

Should you wish to apply changes exclusively to the single product page, please incorporate the following custom CSS code:
```
@media only screen and (min-width: 1200px) {
    .single-product .container, 
    .single-product div.container, 
    .single-product .et-container, 
    .single-product .breadcrumb-trail .page-heading {
        max-width: 1600px;
    }
}
```
We hope you find these instructions beneficial.

Warm regards,
The 8Theme Team
#389058 Copied
Daniyal

Participant

March 29, 2024 at 11:02

Wow Thanks, Luca What a brilliant service, very fast

#389065 Copied

Luca Rossi

Support staff

March 29, 2024 at 11:09

Glad we were able to help you!

#389070 Copied

Daniyal

Participant

March 30, 2024 at 07:01

Hi, Can you tell me how to change checkout page width

#389231 Copied
Luca Rossi

Support staff

March 30, 2024 at 11:35
Dear Daniyal,

We kindly request that you update the existing custom CSS code to the following:
```
@media only screen and (min-width: 1200px) {
    .single-product .container, 
    .single-product div.container, 
    .single-product .et-container, 
    .single-product .breadcrumb-trail .page-heading,
    .woocommerce-checkout .container, 
    .woocommerce-checkout div.container, 
    .woocommerce-checkout .et-container, 
    .woocommerce-checkout .breadcrumb-trail .page-heading{
        max-width: 1600px;
    }
}
```
Subsequent to this update, please proceed to edit the checkout page. We would like you to verify that the width of the section is set to full-width. You may refer to the following screenshot for guidance: https://prnt.sc/7MjLgQIvjM8H

We hope this adjustment will be beneficial. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team
#389264 Copied
Tagged: fix xstore 100% usage error, high resources usage xstore, troubleshoot xstore woocommerce problem, woocommerce xstore theme error, xstore wordpress theme issues
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