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My website, WordPress and Elementor are very slow…

This topic has 2 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Luca Rossi

Hamza

Participant

December 10, 2024 at 07:17

At first, I contacted the hosting provider thinking that it was a hosting problem and they told me that there was no server-related problem and that there were serious problems with the performance of my website. Although I did all the steps you mentioned before contacting them (update wordpress, update themes, disable unnecessary plugins), I still have performance problems. Please fix this situation. If not, I would like to request a refund as a last resort…

Please, contact administrator
for this information.

#427002 Copied Theme version: 9.4.5

1 Answer

Luca Rossi

Support staff

December 10, 2024 at 10:51

Hi @Hamza,

Thank you for contacting us and for using XStore.

1. Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins as well.

We recommend that you review the suggestions provided by Google PageSpeed in the Top Issues list: https://pagespeed.web.dev/analysis/https-hamfun-com/znka24b7bx?hl=en&form_factor=desktop

– Reduce initial server response time
– Largest Contentful Paint element
– Eliminate render-blocking resources
– Reduce JavaScript execution time

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

a. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
b. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
c. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ or Google PageSpeed https://pagespeed.web.dev/ -These tools can provide you with actionable recommendations to further enhance your website’s performance.

2. Google Pagespeed/GTMetrix scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

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