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My websites are too slow in some categories

This topic has 16 replies, 3 voices, and was last updated 3 days, 9 hours ago ago by Luca Rossi

Diana

Participant

February 25, 2025 at 10:59

Hello! I have to websites with you
Fingocases.com
Fundascity.com
But both websites have the same problem. The site is very slow, it takes a long time to load the first time you log in. (then when you login again it loads faster I guess because of the cache). There are categories that take so long, for example in fundascity in the “Colecciones” section, all of them (fundas con nombre, spotify, diseños etc.) take so long that sometimes I get a 504 timeout error. I asked my hosting and they tell me that apparently it is a problem of the theme when loading the images, because they tried deactivated plugins and did not work. I leave you what they answered me textually:
“I have noticed that the page load time increases considerably because the application makes numerous calls to resized images such as "Case-silicone-black-Name-large-Blue-01-600×600.jpg," which the site cannot obtain.
The problem seems to originate in the thumbnail functionality of your website theme, XStore. Although the metadata for the attachment is present in the postmeta table and the resized image files are available in wp-content / uploads, the application still fails to retrieve these resized images when uploading product categories.
|code|

I have reviewed the XStore theme’s thumbnail functionality and WooCommerce settings, testing multiple options such as regenerating the images and manually updating the metadata on the test site. Despite these efforts, the application continues to make numerous requests for these resources and is unable to fetch them.

The problem seems to be related to the XStore theme features and how the thumbnails are generated. I recommend you contact the theme developers, as they are familiar with the inner workings of the theme and should be able to audit the current configuration of your website. They can advise you on the best approach to resolve these numerous failed resized image requests and provide a solution.”

Can you please help us if this is the problem or what other could be the problem, in both websites I have different plugins, photos, content etc, then it must be something else because both are very slow.
Thank you so much!

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15 Answers

Luca Rossi

Support staff

February 26, 2025 at 16:40

Dear @Diana,

We have reviewed your website, and we are pleased to inform you that the loading time is now performing well.

Please find the screen recordings for your reference:

– (https://www.awesomescreenshot.com/video/37039693?key=b9a0a3c965b592418767bcbcc354c014)
– (https://www.awesomescreenshot.com/video/37039750?key=d9c797a4bb3c72262ee2972f423bdcaf)

If you are using cache plugins, we recommend logging out before testing to obtain more accurate results.

Additionally, we suggest converting your images to the WebP format to reduce file sizes and improve performance. You can find more details here: (https://developer.chrome.com/docs/lighthouse/performance/uses-webp-images/?utm_source=lighthouse&utm_medium=lr).

Should you have any further questions or require assistance, please feel free to reach out.

Best regards,
8Theme Team

#435511 Copied

Diana

Participant

February 27, 2025 at 14:46

Hello good morning, Thank you very much for your prompt reply.
It is true that the loading of certain categories has improved a lot, but we did the test in fundascity.com and it is still the same when you go to “fundas de la liga” and “fundas con nombre”.
Do you know what could be the reason? We always test it on other devices than the ones we use every day, but on someone else’s device to see how it appears to a customer.
We want to keep uploading different images and collections but I don’t know what happens when it is selected, as if it will stay thinking a lot.
I attach the video we just made from a friend’s phone searching from google, at first it loads fine and then at the end it takes a while.

Thank you again!

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#435650 Copied

Luca Rossi

Support staff

March 1, 2025 at 08:55

Dear @Diana,

We have reviewed your category pages once again and can confirm that they continue to load quickly.

Unfortunately, speed optimization falls outside the scope of our standard support services. However, we would like to invite you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Please note that customization services may incur additional charges.

If you have any further questions or require any assistance, please do not hesitate to reach out to us.

Best regards,
8Theme Team

#435827 Copied

Diana

Participant

March 3, 2025 at 23:51

Hello! Thanks for your answer, and do you review the problem that the hosting found? They said that the problem originate in the thumbnail functionality of XStore. The problem seems to be related to the XStore theme features and how the thumbnails are generated. They are numerous failed resized image requests and that causes it to take a while to open.
Thank you

#436103 Copied
Luca Rossi

Support staff

March 4, 2025 at 10:23
Dear Diana,

We would like to inform you that the XStore theme registers only two image sizes, as follows:

etheme-woocommerce-nimi etheme-nimi

If needed, you may try disabling them by modifying the following lines (83 and 85) in the file located at:
/wp-content/themes/xstore/theme/theme-setup.php

add_image_size( 'etheme-woocommerce-nimi', $wc_mini_sizes['width'], $wc_mini_sizes['height'] ); add_image_size( 'etheme-nimi', 10, 10 );

Additionally, we believe that these registered image sizes should not be the cause of slow image loading on the website.

Please let us know if you need any further assistance.

Best regards,
8Theme Team
#436128 Copied
Diana

Participant

March 5, 2025 at 22:58

Hello, thank you for your support i sent your response to the developers of the hosting and they still saying the same:

The theme continued to generate a high number of requests to non-existent resources, which is slowing down the execution of scripts, please contact the support of Xstore theme.

So i dont know how to do because they find a problem in the execution, is not an optimiztion is a problem of the theme.

Thank you

#436346 Copied

Jack Richardson

Support staff

March 6, 2025 at 11:34

Dear @Diana,

I hope you are doing well.

Could you please try implementing the solution provided in the following reply ->
https://www.8theme.com/topic/high-quality-images-losing-sharpness-and-detail-when-rendered-on-page-in-xstore-theme/#post-435848

Once completed, we would appreciate your feedback on the results.

Additionally, to further enhance your website’s performance, we recommend utilizing the “XStore Ajaxify” feature, which is available for each Elementor widget. This feature is user-friendly and does not require any coding skills. For your reference, please see the following screenshot:
https://www.awesomescreenshot.com/image/49798158?key=c81fa20aea0720fefd3adc8c4639cf5e

Should you have any questions or require further assistance, please feel free to reach out.

Kind regards,
Jack Richardson
8Theme’s Team

#436398 Copied

Diana

Participant

March 7, 2025 at 09:25

Hello! Thank you very much for your reply.

You tell me to activate XStore Ajaxify in elementor, but none of the pages are created in elementor, that is, they are internal searches so that the products are displayed and that is where the problem is, in the request or search that makes the theme to bring those products. When I select a category that page has not been made by me so i cant activate what you send me in the screenshot, that page that is created is the result of the search of the products in the category.
I do not know if you can tell me if I can activate that option somewhere more general but the results of the page as such I can not edit it.

The developers in a test environment have disabled the theme and installed the default wordpress theme and it loads significantly faster so it is a clear theme problem. You can see the staging site: https://staging2.fundascity.com/

I send you the response of other test they did:

“Our findings suggest that the problem is primarily related to the theme's handling of image size variations. Even after regenerating the WooCommerce thumbnails and ensuring these resized images are present in the wp-content/uploads directory, requests for the resized images persist to use an incorrect path when the xStore theme is active. The application is still attempting to fetch these images from the public_html/image_name.jpg directory instead of the correct public_html/wp-content/uploads/year/month/ directory where the images reside after thumbnail regeneration. Additionally, I tested whether disabling the function suggested by the theme developers would yield any positive results, but no significant performance gains were observed.”

Complete answer so you can check:

I would like to clarify that our findings are based on the script trace observed while the product categories are loaded. It appears that the theme is executing multiple queries similar to the following:

defdblzpzpnsv5b1tSIIFzLsepostmetaSIIFzLsepostmetapost_idpost_id\f?|code||code||code||code|)@|code||code||code|T|code||code|defdblzpzpnsv5b1tSIIFzLsepostmetaSIIFzLsepostmetameta_keymeta_key\f6|code|4|code||code|5@|code||code||code|X|code||code|defdblzpzpnsv5b1tSIIFzLsepostmetaSIIFzLsepostmeta\nmeta_value\nmeta_value\f6|code|77774|code||code||code||code||code||code|6|code||code||code|L|code||code||code|523725_wp_attached_file32025/01/Funda-silicona-negra-Name-large-Azul-01.jpg1|code||code|523725_wp_attachment_metadata40a:6:{s:5:\"width\";i:1042;s:6:\"height\";i:1042;s:4:\"file\";s:51:\"2025/01/Funda-silicona-negra-Name-large-Azul-01.jpg\";s:8:\"filesize\";i:29979;s:5:\"sizes\";a:9:{s:6:\"medium\";a:5:{s:4:\"file\";s:51:\"Funda-silicona-negra-Name-large-Azul-01-300×300.jpg\";s:5:\"width\";i:300;s:6:\"height\";i:300;s:9:\"mime-type\";s:10:\"image/jpeg\";s:8:\"filesize\";i:7494;}s:5:\"large\";a:5:{s:4:\"file\";s:53:\"Funda-silicona-negra-Name-large-Azul-01-1024×1024.jpg\";s:5:\"width\";i:1024;s:6:\"height\";i:1024;s:9:\"mime-type\";s:10:\"image/jpeg\";s:8:\"filesize\";i:46685;}s:9:\"thumbnail\";a:5:{s:4:\"file\";s:51:\"Funda-silicona-negra-Name-large-Azul-01-150×150.jpg\";s:5:\"width\";i:150;s:6:\"height\";i:150;s:9:\"mime-type\";s:10:\"image/jpeg\";s:8:\"filesize\";i:3282;}s:12:\"medium_large\";a:5:{s:4:\"file\";s:51:\"Funda-silicona-negra-Name-large-Azul-01-768×768.jpg\";s:5:\"width\";i:768;s:6:\"height\";i:768;s:9:\"mime-type\";s:10:\"image/jpeg\";s:8:\"filesize\";i:29429;}s:21:\"woocommerce_thumbnail\";a:6:{s:4:\"file\";s:51:\"Funda-silicona-negra-Name-large-Azul-01-300×300.jpg\";s:5:\"width\";i:300;s:6:\"height\";i:300;s:9:\"mime-type\";s:10:\"image/jpeg\";s:8:\"filesize\";i:7494;s:9:\"uncropped\";b:0;}s:18:\"woocommerce_single\";a:5:{s:4:\"file\";s:51:\"Funda-silicona-negra-Name-large-Azul-01-600×600.jpg\";s:5:\"width\";i:600;s:6:\"height\";i:600;s:9:\"mime-type\";s:10:\"image/jpeg\";s:8:\"filesize\";i:20462;}s:29:\"woocommerce_gallery_thumbnail\";a:5:{s:4:\"file\";s:51:\"Funda-silicona-negra-Name-large-Azul-01-100×100.jpg\";s:5:\"width\";i:100;s:6:\"height\";i:100;s:9:\"mime-type\";s:10:\"image/jpeg\";s:8:\"filesize\";i:2269;}s:23:\"etheme-woocommerce-nimi\";a:5:{s:4:\"file\";s:47:\"Funda-silicona-negra-Name-large-Azul-01-1×1.jpg\";s:5:\"width\";i:1;s:6:\"height\";i:1"…, 32768, MSG_DONTWAIT, NULL, NULL) = 5248

These queries are making repeated calls to resized images with incorrect paths when the xStore theme is active.

1740145584.671157 (+ 0.000094) newfstatat(AT_FDCWD, "/home/customer/www/staging2.fundascity.com/public_html/Funda-silicona-negra-Name-large-Azul-01-600×600.jpg", 0x7fff6be02210, AT_SYMLINK_NOFOLLOW) = -1 ENOENT (No such file or directory)

Here is the metadata for this particular image in the site's database:

a:6:{s:5:"width";i:1042;s:6:"height";i:1042;s:4:"file";s:51:"2025/01/Funda-silicona-negra-Name-large-Azul-01.jpg";s:8:"filesize";i:29979;s:5:"sizes";a:11:{s:6:"medium";a:5:{s:4:"file";s:51:"Funda-silicona-negra-Name-large-Azul-01-300×300.jpg";s:5:"width";i:300;s:6:"height";i:300;s:9:"mime-type";s:10:"image/jpeg";s:8:"filesize";i:7494;}s:5:"large";a:5:{s:4:"file";s:53:"Funda-silicona-negra-Name-large-Azul-01-1024×1024.jpg";s:5:"width";i:1024;s:6:"height";i:1024;s:9:"mime-type";s:10:"image/jpeg";s:8:"filesize";i:46685;}s:9:"thumbnail";a:5:{s:4:"file";s:51:"Funda-silicona-negra-Name-large-Azul-01-150×150.jpg";s:5:"width";i:150;s:6:"height";i:150;s:9:"mime-type";s:10:"image/jpeg";s:8:"filesize";i:3282;}s:12:"medium_large";a:5:{s:4:"file";s:51:"Funda-silicona-negra-Name-large-Azul-01-768×768.jpg";s:5:"width";i:768;s:6:"height";i:768;s:9:"mime-type";s:10:"image/jpeg";s:8:"filesize";i:29429;}s:21:"woocommerce_thumbnail";a:6:{s:4:"file";s:51:"Funda-silicona-negra-Name-large-Azul-01-300×300.jpg";s:5:"width";i:300;s:6:"height";i:300;s:9:"mime-type";s:10:"image/jpeg";s:8:"filesize";i:7494;s:9:"uncropped";b:0;}s:18:"woocommerce_single";a:5:{s:4:"file";s:51:"Funda-silicona-negra-Name-large-Azul-01-600×600.jpg";s:5:"width";i:600;s:6:"height";i:600;s:9:"mime-type";s:10:"image/jpeg";s:8:"filesize";i:20462;}s:29:"woocommerce_gallery_thumbnail";a:5:{s:4:"file";s:51:"Funda-silicona-negra-Name-large-Azul-01-100×100.jpg";s:5:"width";i:100;s:6:"height";i:100;s:9:"mime-type";s:10:"image/jpeg";s:8:"filesize";i:2269;}s:29:"variation_swatches_image_size";a:5:{s:4:"file";s:49:"Funda-silicona-negra-Name-large-Azul-01-50×50.jpg";s:5:"width";i:50;s:6:"height";i:50;s:9:"mime-type";s:10:"image/jpeg";s:8:"filesize";i:1265;}s:31:"variation_swatches_tooltip_size";a:5:{s:4:"file";s:51:"Funda-silicona-negra-Name-large-Azul-01-100×100.jpg";s:5:"width";i:100;s:6:"height";i:100;s:9:"mime-type";s:10:"image/jpeg";s:8:"filesize";i:2269;}s:23:"etheme-woocommerce-nimi";a:5:{s:4:"file";s:47:"Funda-silicona-negra-Name-large-Azul-01-1×1.jpg";s:5:"width";i:1;s:6:"height";i:1;s:9:"mime-type";s:10:"image/jpeg";s:8:"filesize";i:692;}s:11:"etheme-nimi";a:5:{s:4:"file";s:49:"Funda-silicona-negra-Name-large-Azul-01-10×10.jpg";s:5:"width";i:10;s:6:"height";i:10;s:9:"mime-type";s:10:"image/jpeg";s:8:"filesize";i:753;}}s:10:"image_meta";a:12:{s:8:"aperture";s:1:"0";s:6:"credit";s:0:"";s:6:"camera";s:0:"";s:7:"caption";s:0:"";s:17:"created_timestamp";s:1:"0";s:9:"copyright";s:0:"";s:12:"focal_length";s:1:"0";s:3:"iso";s:1:"0";s:13:"shutter_speed";s:1:"0";s:5:"title";s:0:"";s:11:"orientation";s:1:"0";s:8:"keywords";a:0:{}}}

We disabled specific components and theme settings to more accurately pinpoint the issue. Our findings suggest that the problem is primarily related to the theme's handling of image size variations. Even after regenerating the WooCommerce thumbnails and ensuring these resized images are present in the wp-content/uploads directory, requests for the resized images persist to use an incorrect path when the xStore theme is active. The application is still attempting to fetch these images from the public_html/image_name.jpg directory instead of the correct public_html/wp-content/uploads/year/month/ directory where the images reside after thumbnail regeneration. Additionally, I tested whether disabling the function suggested by the theme developers would yield any positive results, but no significant performance gains were observed.

I have set up a new staging site, which you can access here: https://staging2.fundascity.com/

I regenerated the thumbnails to recover the missing ones and installed the default Twenty Twenty-Five WordPress theme. Now, if you access the product category URL here: https://staging2.fundascity.com/categoria-producto/champions/, you will see that while the site loads the same products, the loading time is significantly improved.

Furthermore, with the default site theme, requests for resized thumbnails are no longer present when I trace the process. The image thumbnails are correctly fetched from public_html/wp-content/uploads/year/month/image_name.jpg. However, when the xStore theme is active, requests for images still point to public_html/image_name.jpg, resulting in failures due to incorrect image paths.

Given that the site theme has functions managing thumbnails, we believe the best course of action is to have this further examined by the theme developers. They are familiar with the theme's inner workings and can provide insights into how the theme manages these images. If they identify an issue with how the thumbnails are fetched, they can introduce an update in a future version of the theme to address this issue.

#436517 Copied

Jack Richardson

Support staff

March 7, 2025 at 15:43

Dear @Diana,

We kindly suggested enabling the XStore Ajaxify feature as, upon inspecting the page source, we noticed that your website is built using the Elementor builder (please refer to the screenshot: https://prnt.sc/pLsfla5njjIT). If you would like to activate the Ajaxify feature, you can find it within any Elementor widget under the “Advanced” tab → “XStore Ajaxify” https://prnt.sc/aHvbqJeygu2F.

Regarding your site speed comparison with the default theme, we encourage you to also evaluate the extensive functionality that our theme provides. Does the default theme offer the same variety of advanced features and customization options that allow site owners to modify any page effortlessly? This is why we recommend following our documentation on performance optimization to enhance your website’s speed (https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/).

Additionally, could you please share the specific page where you are experiencing issues with images not loading correctly? We have checked several pages, and all images appear to be loading properly on our end.

Lastly, the admin access credentials you previously provided are no longer valid. It seems they have been modified, and we have not received updated credentials. Kindly share the correct login details so we can further assist you.

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

#436555 Copied

Diana

Participant

March 10, 2025 at 09:30

Hello!
Regarding XStore Ajaxify and the screenshots that you attach, I do use elementor to edit my website and if we talk for example of the home page, in each section I can edit that field of XStore Ajaxify as well as you attach it in the screenshot, but the pages that have problems are not made by me, they are queries where in the menu what I do is to call the name of a category and the result is the products of that category, that is, in those pages I CAN NOT EDIT WITH ELEMENTOR, so that’s why I say that I can not activate that section because it is not available on those pages to edit with elementor.
What I do is to go to the menu, put the url of the category where previously each product was assigned to a category and when I click on the menu all the products appear. Those are the pages that have problems.
The pages that I edit in elementor like the home page, work and load perfectly. The problem is in the pages where you have to search internally and bring the result. For example the following (attached video)

https://fundascity.com/categoria-producto/colecciones/fundas-con-nombre/
https://fundascity.com/categoria-producto/champions/
https://fundascity.com/categoria-producto/colecciones/fundas-personalizadas-disenos/
https://fundascity.com/categoria-producto/colecciones/la-liga/
https://fundascity.com/categoria-producto/colecciones/horoscopo/
https://fundascity.com/categoria-producto/colecciones/funda-personalizada-spotify/

As for the comparison of themes, of course Xstore may have more features for people to edit etc., but I bought it also to have a good speed and it does not work for me to have many features and the web super slow, but above all it is not a problem of the web in general, we are showing you with the other theme that is not solved with speed plugins and things like that, it is an internal problem of the theme when the request is made. The whole web is not slow just those request with those designs.
WE HAVE CHECKED PLUGINS, CACHE, HOSTING, IMAGES UPLOADED ETC, the problem is still in the theme, what I told you before, there are the errors that appear with the theme, that is why the developers have seen that the theme has a problem and suggest that you review it and can correct it in future updates because each page is taking more than 10 seconds to load.

I am sending you the credentials again.

Thank you very much for your help.

Please contact administrator
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Luca Rossi

Support staff

March 11, 2025 at 07:35

Dear Diana,

We have noticed that you currently have 35 active plugins on your website.

To help identify the cause of the issue, we kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After disabling these plugins, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins is affecting the website’s performance.

Alternatively, you may consider creating a staging site where we can further investigate the speed-related concerns. You can use the WP Staging plugin to set up a staging environment for this purpose.

Please let us know the results at your earliest convenience. We would be happy to assist you further.

Best regards,
8Theme Team

#436836 Copied

Diana

Participant

March 12, 2025 at 14:00

Hello,

We already did it, the hosting developers have deactivated the plugins, all of them, one by one and it’s still the same, it has nothing to do, the above mentioned theme error still appears.

You check the error that i mentioned you? that the developers see in the tests?

#437053 Copied

Luca Rossi

Support staff

March 14, 2025 at 06:15

Dear Diana,

We hope you are doing well.

Could you kindly compare the current speed of your staging site and the live site?

We have already disabled third-party plugins on the staging site, and it appears to be performing faster now:
(https://staging2.fundascity.com/)

Additionally, please note that the cache plugin displays results only for non-logged-in users. To ensure accurate testing, kindly check the speed in private/incognito mode.

Thank you for your time and assistance.

Best regards,
8Theme Team

#437282 Copied

Diana

Participant

March 28, 2025 at 14:29

I understand but deactivating all plugins disables the functionality I need on my site. Then I wanted to ask another question, I have some personalized products in which I need fields for customers to write text (for example their name or a song) and attach a photo or several photos. Is it possible to have this feature with you so I don’t have to install additional plugins? Thank you.

#439050 Copied

Luca Rossi

Support staff

March 28, 2025 at 16:55

Dear Diana,

Thank you for reaching out to us.

We would like to inform you that the features you mentioned are not currently available in our XStore theme.

However, you may find the following plugin helpful: https://yithemes.com/themes/plugins/yith-woocommerce-product-add-ons/. It offers both free and premium versions, which might suit your needs.

We hope this information is helpful. Should you have any further questions, please don’t hesitate to contact us.

Best regards,
The 8Theme Team

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