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My xstore theme broken - by Shehan Macno

This topic has 11 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

Shehan Macno

Participant

August 3, 2021 at 07:41

my xstore theme I just updated and it’s corrupted please help me to fix it

#297466 Copied Theme version: 7.2.10 WooCommerce version: 5.5.2

10 Answers

Rose Tyler

Support staff

August 3, 2021 at 10:52

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#297497 Copied

Shehan Macno

Participant

August 3, 2021 at 11:12

i have provided in private content area

Please contact administrator
for this information.

#297502 Copied

Rose Tyler

Support staff

August 3, 2021 at 12:05

Please check wp-admin access – https://gyazo.com/35ce38c6c25f2c5b0356324a89f81420

Regards

#297506 Copied

Shehan Macno

Participant

August 3, 2021 at 12:07

so sorry this is the correct details

Please contact administrator
for this information.

#297507 Copied

Rose Tyler

Support staff

August 3, 2021 at 12:11

As I can see, you updated the Core plugin, but use the old version of the theme. You need to update XStore – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://gyazo.com/712d5220a1137367091e78f459b67afd
Never update the Core plugin before the theme.

Regards

#297509 Copied

Shehan Macno

Participant

August 3, 2021 at 12:12

okay how to fix this

#297510 Copied

Rose Tyler

Support staff

August 3, 2021 at 12:18

You need to update XStore, so follow our documentation https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ After the update all will be fine. Do not forget to re-save Theme Options after the update, go to Theme Options > click on Publish.

Regards

#297512 Copied

Shehan Macno

Participant

August 3, 2021 at 12:24

the problem is I can’t find the theme update option please help me

#297513 Copied

Shehan Macno

Participant

August 3, 2021 at 12:31

https://myhome.lk/ its whitey and bugged :/

#297515 Copied

Olga Barlow

Support staff

August 3, 2021 at 12:52

Hello,

I see that you use Cloudflare CDN. I would recommend you to disable it till your site is under development. Because if you use CDN cache you won’t see changes of theme options because we save them in CSS file and CDN caches the CSS and JS files.

Or log in to CloudFlare account to allow us to clear the CDN cache https://myhome.lk/wp-admin/options-general.php?page=cloudflare#/login

Because your site loads old version of /wp-content/uploads/xstore/kirki-styles.css file.

Regards

#297521 Copied
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