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My Xstore theme registration is impossible

This topic has 4 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Tony Rodriguez

heljohns

Participant

June 8, 2024 at 11:01

I can’t save my xstore theme. The register theme button remains grayed out after accepting the policy

Files is visible for topic creator and
support staff only.

#398739 Copied Theme version: .9.3.10

3 Answers

Tony Rodriguez

Support staff

June 8, 2024 at 11:23

Hello, @heljohns,

Thank you so much for purchasing our theme and contacting our support center.

It appears that the issue you are experiencing may be related to browser cache settings. To resolve this, we kindly ask that you clear your browser’s cache. Alternatively, you may wish to access your site using a different browser to ensure that the settings are refreshed.

For detailed guidance on how to register or deregister the XStore theme for live or staging websites, please refer to our documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#398742 Copied

heljohns

Participant

June 8, 2024 at 12:12

I’ve clean my browser’s cache, and the register work now. Thank you !

#398743 Copied

Tony Rodriguez

Support staff

June 8, 2024 at 12:23

Hello, @heljohns,

You are welcome.

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#398744 Copied
Tagged: ecommerce templates, registration issues, theme solution, troubleshooting, woocommerce, wordpress templates, xstore theme
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