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Name file sizing guide - by Juanma Sanchez

This topic has 13 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Rose Tyler

Juanma Sanchez

Participant

June 25, 2020 at 19:52

Hello!
For the size guide I have put the option to download the file, since it is not possible to zoom in on the image of the size guide (or is it possible?)

But when I download it, instead of the name of the image where the sizes are, the downloaded file has the name of Sizing guide. Could you download the file with its name? The problem is that I have several files with different sizes, and I would like each one to be downloaded with its name.
Thank you!!
Picture: https://pasteboard.co/JeLd1B1.png

#242154 Copied Theme version: 6.3.6 WooCommerce version: 4.1.1

12 Answers

Rose Tyler

Support staff

June 26, 2020 at 08:15

Hello,

Provide temporary wp-admin and FTP access.

Regards

#242233 Copied

Juanma Sanchez

Participant

June 26, 2020 at 16:48

Ok. I send them you!

Please contact administrator
for this information.

#242305 Copied

Olga Barlow

Support staff

June 26, 2020 at 17:56

Hello,

Give also permissions for Ukraine because some of our support team are located there at this moment and don’t have access to Dashboard
https://gyazo.com/8ddf203415a0c2b6bbec53087ed0dc14
Also, provide us with FTP host, FTP username, FTP password , because the link you provided redirects to cPanel. But we don’t need cPanel, only FTP access to your WP installation.

Regards

#242323 Copied

Olga Barlow

Support staff

June 26, 2020 at 17:56

Hello,

Give also permissions for Ukraine because some of our support team are located there at this moment and don’t have access to Dashboard
https://gyazo.com/8ddf203415a0c2b6bbec53087ed0dc14
Also, provide us with FTP host, FTP username, FTP password , because the link you provided redirects to cPanel. But we don’t need cPanel, only FTP access to your WP installation.

Regards

#242324 Copied

Juanma Sanchez

Participant

June 29, 2020 at 09:04

I send them to you again.
You are now permissions for Ukraine.
Try now, but if you couldn’t access, I’ll need your IP to I’ll give to you permissions to access to my FTP
Thanks!

Please contact administrator
for this information.

#242507 Copied

Olga Barlow

Support staff

June 29, 2020 at 15:59

Hello,

Nope, unfortunately, still Forbidden.
IPs of our experts who will work on your issue are 176.98.69.124 and 176.98.70.243.

Regards

#242577 Copied

Juanma Sanchez

Participant

June 29, 2020 at 17:47

Ok. Now you are access for the two IPs
Try now, please.
Thanks!

#242604 Copied

Olga Barlow

Support staff

June 29, 2020 at 18:48

Hello,

Nope, still forbidden. Maybe it was blocked and is on your blacklist?
Also, we can’t log in to your cPanel. We get white screen after log in. So, could you, please, create FTP account and provide us with FTP host, username and pass instead of the cPanel access?

Regards

#242621 Copied

Juanma Sanchez

Participant

June 29, 2020 at 22:24

Hello again. I have spoken with the owner of my hosting and he says the following:

“Hello again:

We have reviewed the IPs that you share with us 176.98.69.124 and 176.98.70.243 and we see that they belong to Ukraine, a non-Spanish speaking country, we have added the country to the white list, carry out a test and you tell us if it was possible to make the connection. ”

Please try now, hopefully this time if it’s available.
Otherwise, we would have to do something new with hosting.
Thank you and I feel so much trouble

#242646 Copied

Olga Barlow

Support staff

June 30, 2020 at 15:51

Hello,

This time it works fine. Check the size guide now.

Regards

#242711 Copied

Juanma Sanchez

Participant

July 3, 2020 at 07:21

Ok… Perfect!!
Thanks!!

#243075 Copied

Rose Tyler

Support staff

July 3, 2020 at 07:26

You’re welcome!

Regards

#243078 Copied
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