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Name of the images shows up in pages when mouse moves over images

This topic has 8 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

  • Avatar: mch
    mch
    Participant
    June 22, 2023 at 21:05

    Hi

    Name of my images shows up in this page, I know you fixed this problem in my Home page, Would you please fix problem here too? –>

    Thanks

    Please, contact administrator
    for this information.
    #360054 Copied Theme version: 6
    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 23, 2023 at 08:13

    Hello, mch,

    Thank you for using our theme and for contacting us.

    In order to resolve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

    a.vc_gitem-link.prettyphoto.vc-zone-link.vc-prettyphoto-link {
    display: none !important;
}

    We hope this will solve your issue.

    Best Regards,
    8Theme’s Team

    #360079 Copied
    Avatar: mch
    mch
    Participant
    June 23, 2023 at 08:21

    I added the code and images are not clickable now, needs to be fixed–>

    Please contact administrator
    for this information.
    #360081 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 23, 2023 at 09:48

    Hello,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #360100 Copied
    Avatar: mch
    mch
    Participant
    June 23, 2023 at 14:03

    @Tony: Please read the comments:

    Please contact administrator
    for this information.
    #360127 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 15:37

    Hello, mch,

    Your question about the name on the image hover is independent of our theme. You can activate a default WP theme, and you will get the same result.
    Please check this topic also – https://www.8theme.com/topic/turn-off-tooltips-text-on-single-product-page-images/
    We are able to help with questions that are directly related to our theme functionality, for other questions you need to hire a personal developer or read online guidance.

    https://www.8theme.com/topic/continued-product-page-adjustments-and-details/#post-360128 – we provide support for XStore theme only, so can answer common questions about theme settings. We should not provide personal site configuration. There is no reason to be unhappy with this answer, because the support policy is public you were able to read it before purchase and even now.

    Tony Rodriguez, did his best to answer your questions, but it is his initiative, as additional customization and personal configuration for customers are not covered under our support policy.
    We hope for your understanding.
    We will do our best to answer your new questions, and we will inform you in case some of them are not covered under the support policy. It is not our practice only, but all themes on the market. We can’t spend all our time on personal customization for one person, because it will be unfair to other our customers.
    We hope it is clear now.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #360138 Copied
    Avatar: mch
    mch
    Participant
    June 24, 2023 at 13:49

    This is provides a very uncomfortable experience for as a customer.
    Your Theme can not work on its on, it will need for sure some extra plug ins to be able to be functional. This challenge comes with your Theme.

    It is very confusing for buyer to define which problem Theme support can fix which one can not.

    I’m unhappy, I asked 10-9 questions about single product page set up and you are not answering any of them and instead responding back to hire developer. I’m not sure those issues I listed all needs developer.

    Lets say maybe 1-2 of them needs developer, just because of 1-2 that need tiny bit of adjustments or Css code I need to contact 3rd party? and what about the rest that are theme related and don’t need developer?

    This provide uncomfortable experience for buyer from support team and Im almost close to be able to complete my website, I can not suddenly leave in middle leave and go somewhere else. Those using Shopify having way better experience from support.

    #360203 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2023 at 12:35

    Dear @mch,

    Thank you for expressing your concerns and sharing your feedback with us. We apologize for any discomfort or confusion you may have experienced during your interaction with our support team.

    We understand that having clear guidance on what issues our theme support can address is crucial for a smooth website setup process. While our theme is designed to be functional out of the box, there may be cases where additional plugins or customization are necessary to meet specific requirements.

    Regarding the single product page setup questions you raised, we apologize if our responses have not directly addressed each of them. We strive to provide comprehensive support, and we regret any miscommunication or misunderstanding that may have occurred.

    It is our goal to assist you as much as possible within the scope of our support. We will review your specific questions and ensure that we provide clear and actionable guidance for the issues that can be resolved within our support framework.

    We apologize if our support experience has fallen short of your expectations. We value your business and want to ensure your satisfaction. Our team is committed to addressing your remaining questions and assisting you in completing your website successfully.

    If there are any specific questions or issues you would like us to revisit, please provide the details, and we will prioritize addressing them promptly.

    Thank you for your understanding, and we look forward to improving your experience and providing the support you need to complete your website.

    Best Regards,
    8Theme’s Team

    #360320 Copied

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