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Navigation issue - by Kultakuume - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

Kultakuume

Participant

September 26, 2015 at 22:52

Hi,

We have webshop verkkolahja.fi and we have issue with menu.

When we updated few woocommerce files menu didn´t worked anymore. It´s still broken that way it doesn´t go to the rigth and we can´t put there more then four main items.

Can you please fix this issue.

Please, contact administrator
for this information.

#89442 Copied Theme version: 1.7.1 and 2.2 WooCommerce version: 2.4.7

12 Answers

Jack Richardson

Support staff

September 28, 2015 at 14:41

Hello,

I’ve selected the menu in Appearance > Menus > Manage Locations tab. Please check menu on other pages.

Best regards,
Jack Richardson.

#89752 Copied

Kultakuume

Participant

September 28, 2015 at 20:54

Ok, I did same to development.

Please, contact administrator
for this information.

#90002 Copied

Jack Richardson

Support staff

September 30, 2015 at 15:28

Hello,

Please try the solution described in this topic:
http://www.kriesi.at/support/topic/menu-problems-cannot-save-new-menu-items/

Best regards,
Jack Richardson.

#90516 Copied

Kultakuume

Participant

October 4, 2015 at 17:49

Hi,

We tried and our hosting company tried to solve this, but no success.

This is very urgent matter and our shop should already be live, opened, but we can´t start promoting it before this issue is solved. So please can you work with Wootheme or Woocommerce team to solve this issue as soon as possible.

Best Regards
Verkkolahja team

#91235 Copied

Jack Richardson

Support staff

October 5, 2015 at 09:40

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#91302 Copied

Kultakuume

Participant

October 5, 2015 at 15:48

We have latest version 2.3

#91421 Copied

Jack Richardson

Support staff

October 5, 2015 at 18:09

Hello,

As I see your theme version is 1.7.1:
http://storage6.static.itmages.com/i/15/1005/h_1444064955_4868449_ed7376bb73.png

Please update it.

Best regards,
Jack Richardson.

#91477 Copied

Kultakuume

Participant

October 5, 2015 at 20:54

Please see private

Please, contact administrator
for this information.

#91531 Copied

Eva Kemp

Support staff

October 6, 2015 at 08:57

Hello,

Please provide us with FTP credentials for dev site.

Thank you.

Regards,
Eva Kemp.

#91626 Copied

Kultakuume

Participant

October 6, 2015 at 16:16

please see private.

Please, contact administrator
for this information.

#91833 Copied

Kultakuume

Participant

October 7, 2015 at 18:08

Anything new for this?

#92330 Copied

Eva Kemp

Support staff

October 8, 2015 at 10:57

Hello,

You need ask your hosting provider to increase PHP Max Input Vars value to 5000.
Now you have it’s set to 1000. It can be seen in Woocommerce > System Status:
https://gyazo.com/a9d1b9dd179a0f7aac8e47c4a0f539b3

After that try to save menu items.

Regards,
Eva Kemp.

#92464 Copied
Tagged: issues, navigation, themes, woocommerce, wordpress
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